Candidatul Ideal
Person Specification:
- Advanced French & English skills (B2);
- Good knowledge of ITIL framework, roles and processes;
- Familiarity with Microsoft Office suite – Outlook, Teams, MS Office Pack;
- Advanced skills of configuration and support of MS Windows Server operating systems;
- Advanced skills of configuration and support of MS Services: AD, DNS, DHCP, IIS, File & Printing;
- Good understanding of emailing services – MS Exchange;
- General knowledge of Linux based operating systems;
- Good understanding of infrastructure backup solutions;
- Good understanding of storage solutions (NetApp, Synology, VMware vSAN);
- General understanding of networking concepts – switching, routing, firewalls;
- Advanced use of PowerShell to perform admin tasks;
Descrierea jobului
- Provide 2nd line support for the systems and technologies in the team’s scope;
- Oversee the system events to ensure its proper functioning, the maximum availability of the systems and quality of service;
- Perform advanced diagnostics during incidents and emergency situations;
- Deal with customer incidents and requests in line with Service definitions and SLAs;
- Ensure effective and rapid response to Major Incidents;
- Maintain the documentation regarding configurations, operations and diagnostic procedures;
- Apply and use the tools and work methodologies in place;
- Escalating calls to next line of support and/or management when necessary;
- Utilizing experience and evolving technical ability to bring about resolution of technical issues and queries.
Descrierea companiei
Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.
What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.
Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.
Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.
*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).
We are SCC – great things happen when we work together!
