Sales Support Specialist with English (Remote)

• Excellent command of English (C1 level), both written and spoken
• Previous experience in outbound sales, sales support, customer retention or inside sales roles
• Confidence and comfort with outbound calling
• Availability to work from home, full-time, Monday-Friday, 11:00 - 19:30
• Ability to follow structured scripts, workflows and processes
• Experience working with CRM systems (Salesforce is a strong advantage)
• Familiarity with Google Workspace
• Strong communication and persuasion skills
• High attention to detail and good organizational skills
• Ability to work independently in a remote environment
• Experience in B2B, subscription-based services or post-sales environments is a plus
• Proficiency in an additional foreign language would be considered a plus

• Proactively contact existing UK customers via outbound calls as part of retention and product migration campaigns
• Engage customers in structured outbound conversations to support product changes and service continuity
• Prepare, manage and follow up on customer order forms, ensuring accuracy and timely signatures
• Process customer orders end-to-end, following defined commercial workflows
• Update and maintain customer, order and activity data in Salesforce (SFDC)
• Support service and licence activation using dedicated platforms
• Understand basic product and licence levels to ensure correct activation
• Handle customer responses and follow-ups resulting from outbound campaigns (calls and emails)
• Maintain accurate customer account information across systems
• Collaborate with internal teams to resolve operational or account-related topics
• Use Google Workspace (Gmail, Sheets, Docs, Drive) for communication, documentation and reporting
• Follow detailed processes, scripts and compliance requirements
• Manage multiple tools simultaneously with high attention to detail

• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com