Sales & Customer Services Branch Assistant

• Competent IT skills
• Excellent communication and customer relation skills
• Very good problem-solving skills

• University degree
• Excellent English (B2/C1) and Romanian (C2) (all four skills)
• Pre-existent right to work in the country in which the role is based

• Communicating and influencing (Level 3) (Relates communications to circumstances) Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.
• Planning and Organising (Level 3) (Develops annual plans) Able to plan own work over short timescales for routine or familiar tasks and processes.
• Analysing Data & Problem (Level 3) (Analyses patterns) Breaks down problems into a list of tasks to be done and decides on an appropriate action.

• Support for the Sales & Customer Services Branch Coordinator to ensure that the team delivers an excellent customer experience to both new and existing customers
• Handling email and face to face enquires
• Provide information about Teaching Center products (expert products knowledge is important)
• Working with leads to register customers for Placement testing / Consultation
• Up-selling/cross-selling Teaching Center products
• Follow up with existing students on incidents e.g. absent/movement
• Outbound calls campaigns to existing and new students
• Support the Sales & Customer Services Manager to ensure the SCM team delivers an excellent customer experience to both new and existing customers.
• Handle all 1st level complaints/feedbacks
• Be actively involved in ensuring effective implementation of Safeguarding Policy in the Teaching Centre
• Work closely with the Sales & Customers service Branch Coordinator, Marketing manager, facilities manager and TC management to ensure that the communication with customers reflects customer needs, is on brand and is managed effectively across all age groups

• The post holder will be required to work a five-day working week from Tuesday to Saturday, from 11AM – 7PM or 12PM – 8PM, depending on operational needs.
• Work effectively with diversity as an essential and integral part of daily work and consistently meet the British Council’s Equal Opportunities and Diversity policy and standards in carrying out all internal and external duties
• Manage information created and received in compliance with the British Council’s information management standards, policies, the UK Data Protection Principles and local legislation
• Demonstrate a commitment to reflective practice, professional and organisational development objectives, taking advantage of opportunities to enhance qualifications and or gain/share knowledge for line managees as well as for self. Make a positive contribution to team meetings and give suggestions to management for improving Sales/Customer Management practices and procedures based on customer feedback.
• To liaise with the building management of the Branch to ensure proper daily branch operations.

• Type of Contract: Local. Fixed-term - 1 year (possibility of extension)
• Working time: Tuesday - Saturday
• Private medical services package
• 13th salary
• End of service payment according to the years worked in British Council (min. 2 years)
• 100% discount on English courses and any exam offered by the British Council and discount for first degree relatives/ 100% discount on Cambridge or IELTS exams/one/year
• Cover 50GBP of the Invoice for glasses
• Employee Assistance Program
• Access to online learning and development platforms
• Vacation days according to the years of work
• Additional free days (Study leave 5 days, adoption leave 20 days and other)
• Working Hours: 7+1 (flexible start/end)
• Office Location: One Cotroceni or City Gate

We are the UK's international organisation for educational opportunities and cultural relations, with offices in 229 towns and cities, within 110 countries worldwide and 7,900 staff members.

We strongly believe in internationalism, a commitment to professionalism and an enthusiasm for creativity. These qualities, coupled with our integrity and our conviction that cultural relations can help individuals and the world community to thrive, make the British Council a good partner and a special place to work for.

Working for the British Council gives you the unique opportunity to be part of a modern, rapidly changing organisation with worldwide influence and impact.

Be open and committed. Be expert and inclusive. Be optimistic and bold. www.britishcouncil.ro