Romanian Speaking Lead Contact Center Operator - Budapest

• Language knowledge
  • Native speaker (C2): Romanian
  • Independent user (B2): English
• Wishes to live in Budapest
• At least upper secondary education
• At least 1,5-2 years Contact Center experience
• Leadership experience and strong people management skills

• Hungarian Language knowledge
• Knowledge of Virtual Call Center, MS Dynamics software
• Automotive experience

• Workforce management (holiday planning, schedule management, daily workforce distribution)
• Managing, maintaining and reporting of regular outgoing call campaigns
• Strong supervision and management of the Advanced Complaint Handling process
• Creating, updating our internal process descritptions
• Mentoring New hire and Cross trainings
• Evaluating outgoing and incoming calls and emails, quality management
• Reporting

• Handling incomming questions and requests via phone and email
  • recording and administration
  • gathering further information from the BMW dealer network and BMW Romania’s competent department and experts.
  • preparing and submitting replies
• Making outgoing customer service calls, such as
  • Data clarification, customer satisfaction and event-related calls
  • Lead Request handling and Follow-up calls

• Competitive salary & Annual bonus system
• Cafeteria benefit (after probationary period)
• Home Office (after probationary period, office attendance only on Mondays and Fridays)
• Structured onboarding support
• Company events (birthday-, Christmas parties; team-building events)
• Supportive, calm atmosphere
• Long-term employment
• Unlimited coffee, tea, syrup & monthly cake friday
• Bicycle storage, shower facilities
• Massage chair in the office for relaxation
• Easy to access location – IX. district office

Crome Communication is a CRM and direct marketing agency active since 2010. We offer the most powerful solutions on these fields in the local market. We offer market leader methods, strategic thinking along with the best business solutions.