Remote Customer Service Advisor with French

• Has very good command of spoken French(C1);
• Experience in a contact center or customer facing role is beneficial;
• Can adapt quickly to changes in products, process and technology;
• Has proven track record of excellent attendance and time-keeping;
• Has good computer literacy.

• Respond to and resolve a wide variety of consumer queries by phone, chat or email;
• Taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
• Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
• Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
• Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
• Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
• Proactively provide support and assistance to colleagues and work together as a team.

• Paid professional technical training;
• Monthly performance-based bonuses;
• 30 RON/day meal tickets;
• Private medical insurance;
• Various discounts for restaurants, travelling etc;
• A well-defined career path with many opportunities to grow in different directions;
• Exposure to a multicultural and multilingual environment.

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever™, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.