Recovery Agent Call Center B2B

- 2 years minimum experience in collections/AR
- Fluent speaker of English
- Experience with an automated telephone dialing system and collections database
- Proficient in Microsoft Office and other PC skills
- Ability to build rapport, ask questions, listen and redirect the conversations
- Ability to overcome objections, analyze responses and negotiate resolutions
- Work independently and as part of a team to achieve required metrics and standards
- Solid time management skills
- Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
- Ability to adapt to new business opportunities, challenges and client demands
- Excellent verbal and written communication skills
- Ability to learn and grow with our organization
- Great analytical, critical thinking and problem-solving abilities
- Must be detail oriented, with the ability to work independently.

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.
The activity takes place on international projects between the USA and Europe, and the work schedule may vary depending on the allocated project.
Work schedule for USA project: 4:00 PM - 12:50 AM.
Work schedule for European project: 9:00 AM - 6:00 PM.

Benefits:

• Attracted fixed salary
• Meal tickets
• Performance bonuses
• The activity is carried out 100% remotely

Essential Duties and Responsibilities include the following:

- Make and receive contacts via telephone, email and chat for assigned accounts
- Use advanced call structures and techniques
- Investigate reasons for non-payment/return
- Negotiates resolution
- Verify return/payment terms, funding sources and process condition
- Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
- Manages a portfolio of accounts to promote efficiency within standards
- Utilize concise notes/updates in corporate/client databases
- Research cases to find viable contact sources when information provided is not current
- Build business cases to support payment/return/write-off decisions
- Track daily metrics and performance to attain required goals
- Demonstrate behaviors reflecting our policies
- Maintain a positive customer relationship
- Exceed standards expressed by the client