Receptioner hotel / Front Desk Clerk

Are you passionate about hospitality and do you really like to make others feel at home? Working with us, you will get to relate and meet people from all over the world while building your career. Join us and you will have the opportunity to develop by learning from the best professionals in the field of hospitality. Regardless of the path you follow, we will make sure you feel at home.

What we are looking for:

• Very good conversational skills in English, a second foreign language is an advantage;
• Very good computer skills; knowledge of a hotel management system is an advantage (Opera);
• Customer orientation, ability to solve problems and make decisions;
• Warm, friendly personality;
• Excellent communication skills;
•Team spirit.

Explore our endless world

We invite you to join our global family. Whether you are a beginner or already experienced in the hospitality industry, in our team you will always be appreciated for your natural talent. Your positive energy and the pleasure of serving others are two of the most important reasons why our guests return to us again and again.

• Process in the computer system all the arrivals of the guests confirming the reservations, allocating rooms, issuing and activating ︁︀​︂︃︃​︇︃​︁︃︂the access card in the room;
• Process all types of payments, such as payments recorded per room, cash, debit or credit;
• Process all departures and resolve any disputes related to payment amounts;
• Answer, record, and process all calls, messages, requests, questions or concerns of guests;
• Contact the Housekeeping department to monitor the preparation of rooms for guest accommodation;
• Provide guests with instructions and information about the hotel and local areas of interest.
• Prepare daily reports (number of arrivals, departures) and check their accuracy.
• Respect the fiscal and accounting rules regarding the collection and registration of incomes.
• You are proactive, always offering services beyond expectations;
• You make sure that the guests' requests are solved and that they are satisfied with the services received;
• Respect JW Marriott standards in interacting with guests and maintain the confidentiality of information;
• Anticipate the needs of guests, pay attention to the verbal and non-verbal cues offered by them, actively seek any opportunity to create a memorable experience;
• Always use professional language;
• Develop and maintain positive working relationships with the team and colleagues in other departments to achieve common goals.