Real Estate - Customer Care Representative

Candidatul ideal

• A minimum education level of High School Diploma or its equivalency;
• 1+ Experience in working in Customer Service or Real Estate;
• Active listener;
• Must be an outgoing person, who makes a good first impression with customers;
• Excellent phone etiquette, verbal communication, interpersonal and customer service skills;
• Must be proactive;
• Microsoft Office suite and computer/email experience;
• Proficiency in English;
• Flexible, highly accountable, and effective under pressure in a fast-paced environment;
• Highly organized and high attention to detail;
• Strong ability to work well in a team environment;
• Exceptional analytical and problem-solving skills;
• Preferably knowledge of quality control techniques in construction industry;
• Ability to multi-task, set priorities and manage time effectively;
• Has a driving license.

Descrierea jobului

• Interfaces with customers to resolve 1st and 2nd tier/escalation calls/queries/problems.
• Identify customers’ needs, clarify information, research issues, schedule appointments, schedule interventions and provide solutions
• Document each customer interaction. Maintain computerized and/or written records of all customer contact, including customer personal notes and queries history.
• Maintain client relationships with follow up phone calls/emails;
• Build sustainable relationships and engage customers;
• Follow communications procedures, guidelines and policies;
• Verifies and updates contacts database (customers, suppliers, constructors, etc);
• Escalates queries/requests for action for immediate resolution.
• Schedules appointments for technical colleagues and for different constructor teams;
• Maintains and creates logs, reports, records and files;
• May interface with other departments to answer questions on process or specialized situations;
• May do order fulfilment. Receive orders, reconcile information, track on spreadsheets;
• Other duties may be assigned;

Descrierea companiei

Zacaria Group is a proud member of the International Group - Alf Mizzi and Sons Ltd - based in Malta. The Zacaria Group consists of 20 companies operating on the Romanian Real Estate market. The Group has based its headquarters in Sibiu in 2005. Over the last 10 years Zacaria Group has gradually expanded its investments across Romania. Today, the group holds real estate residential and industrial investments in Sibiu, Bucharest, Oradea, Alba Iulia, Arad, Craiova and the Black Sea coast.