Candidatul Ideal
· Technical Support Agent with English and German
Part of the Romanian Tech Support team and in constant collaboration with our colleagues in Europe, after a full training program to learn our products, tools and processes, you will work as company’s representative for both Thrustmaster and Hercules brands.
We are looking for 1 Technical Support Agent that will be the liaison between our company and its current and potential customers. Day-to-day duties will include answering incoming calls and emails from clients, responding to inquiries, managing complaints, troubleshooting significant and complex customers’ problems and providing general information about the company’s products and services.
If you have:
· a Technical Client Support background and/or video games knowledge and passion
· a high level of accuracy and strong communication skills
· if you are an advanced English speaker, and you speak German as a second language
Then this open position is your perfect match!
Descrierea jobului
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Handling native language customer contacts, including responses via phone calls, email and chat correspondence
- Provide product and service information to customers
- Research required information using available resources
- Research, identify and resolve customer complaints using applicable procedures
- Document all calls’ information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “templates” when handling different topics
- Build sustainable relationships and engage customers by going the extra mile
- Frequently attend educational seminars to improve knowledge and performance level
- Meet individual/team qualitative and quantitative targets
- Assimilate, implement, audit and propose improvements to the working procedures
- Strong problem solving/troubleshooting skills.
What we offer:
- Hybrid work schedule (1 days/week WFH)
- Meal tickets (33 RON/worked day)
- Extra days off
- Performance based bonus and other bonuses
- Medical subscriptions in partnership with Sanador (with special offers for family members)
- Gift vouchers for Easter, Christmas, Children’s day
- 50% reimbursement for the monthly public transportation subscription
- Access to all our products (racing wheels, fly simulator joysticks, video game controllers, DJ consoles and controllers)
- Discounted prices for Guillemot products
- Internal/External trainings
Descrierea companiei
The Company
A designer and manufacturer of interactive entertainment hardware and accessories, listed on the stock market since 1998 and active in this field since 1984, Guillemot Corporation bases its activities around its two flagship brands: Hercules and Thrustmaster.
Thrustmaster takes pride in its core values, ‘Passion, Quality and Innovation’, and constantly strives to improve the realism and immersiveness in legendary game worlds by offering thrilling and truly exceptional experiences. From video game enthusiasts to casual gamers, Thrustmaster accessories for PC and gaming consoles such as racing wheels (Ferrari® F1 wheel replica and the powerful T-GT just to name some) and joysticks (US Air Force licensed) bring everyone’s dreams to life.
Hercules: For over 30 years, we have focused on innovating and developing digital audio solutions which continue to inspire users with endless new possibilities. We constantly draw on our roots in analog audio, in order to offer cutting-edge devices, celebrated for their precision and sound quality.
Hercules created the first dual-deck mixing controller for computers featuring a built-in audio interface. Since then, Hercules has ranked among the leading manufacturers of portable DJ controllers for computers.
- 12 Nov. 2025
ENGLISH CUSTOMER SUPPORT - HYBRID
Ascensos Contact Centres Romania SRL
București, Ilfov3700 RON net / lună
