Candidatul Ideal
- Excellent written and verbal communication skills (C1 English level).
- Customer facing experience and Customer service skills. A passion for Customer service.
- Ability to manage administration and multiple tasks in an accurate and timely manner, often against deadlines.
- Highly organised, self-motivated, and able to work on own initiative and without supervision.
- Able to understand technical requirements for a project to best assign Technology SMEs to the respective project.
- Ability to study and grasp high level concepts on different technology.
- Strong Word, PowerPoint and Excel skills, with a demonstrable ability to build well-presented and logical documents and presentations.
- Great planning skills to keep track of project resources and ensure a realistic timetable is allocated to project activities
- Ability to translate and communicate business requirements and service requirements / specifications to varying levels of audience.
- Data Analysis- Ability to organise, interpret, structure and present data into useful information that provides context for the data.
- Understanding of ITIL process and structure.
- Basic Windows Server and Virtualization understanding is preferred
Descrierea jobului
- Management of the demand process with a focus on Smart Requests (/RFS Lite) keeping track of the tasks progress every step of the way.
- Assist with project requirements, resources allocation, review of documentation and proposed plan in setting up, undertaking and handling project work.
Subset of activities include:
- Logging demands coming into a shared mailbox into ServiceNow.
- Engaging with Customer and BAU Teams to gather requirements or any missing information.
- Ensuring alignment of SDM or Account Manager.
- Managing & Prioritising Small Works Demand to maintain KPIs & targets.
- Identifying the technical teams needed to undertake the appropriate scoped projects tasks.
- Tracking the progress and quality of the work performed by technical teams within projects.
- Communicating with PMs and SDMs to report on project status, management of timelines,schedule, resources and effort.
- Identifying, analysing, prioritizing, mitigating and communicating project risks.
- Monitoring for unassigned demands, breaches and escalating/ chasing internal teams and customers for updates.
- Raising internal and customer quotes as well as Resource Requests as a tracking system for the project work revenue.
- Chasing Ops Resources to complete tasks.
- Obtaining requester/engineer confirmation to closing the Demand with relevant closure code, input mandatory information into the toolset, inform scheduler work is completed, update demand in Service Now and Quote log).
- Handling financial aspects of the project and resolving related queries.
Additionally, you'll have to:
- Collaborate with subject matter experts all through the organization to gather business needs required to attain project goals.
- Ensure transparent communication between project and distributed services teams within the company.
- Act as an escalation point for any of the teams involved or affected by project work. Report on projects' status of development and finances to management.
Tools used:
- Service Now o Microsoft Dynamics 365
- Microsoft Excel, Outlook, Teams etc
Descrierea companiei
Who we are
SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.
What we do
We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.
Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.
Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.
*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).
We are SCC – great things happen when we work together!
