Join Proximus Global and help shape the next generation of telecom fraud prevention and analytics.

Founded in 2013, 365squared develops fraud prevention, revenue assurance and data analytics solutions for mobile network operators worldwide. After joining Route Mobile Group in 2017, 365squared is today part of the broader Proximus Global ecosystem, bringing together the strengths of BICS, Telesign and Route Mobile across connectivity, digital identity and communications. The PXG positioning is consistent with the official Proximus Global Boilerplate.docx.

At 365squared, we use real-time analytics and AI/ML to help operators identify evolving threats, protect their networks and turn complex data into actionable intelligence.

We're now looking for a Senior Product Manager to join the 365squared team and take end-to-end ownership of key products across our fraud and data insights portfolio. This is an individual-contributor role for someone with deep telecom fraud expertise, strong product judgement and the confidence to set direction, engage senior customers and partners, and turn market needs into commercially successful products.

You will own the full product lifecycle for 365squared's voice fraud analytics portfolio, commencing with a full refresh and upgrade of the current voice anti-fraud solution, and extending to future fraud and data monetisation solutions, including convergance to SMS and other communication channels. This includes translating deep domain expertise into deliverable analytics definitions (PRDs), building the commercial and go-to-market case, and enabling Sales and Operations to sell and support the product independently.

You will also act as the senior product authority on customer bids and RFPs, and as a thought leader on the fraud landscape, providing expertise on emerging threats, competitor moves and regulatory change that will shape the roadmap.

1. Product Strategy & Vision

• Own the product vision and strategy for the fraud analytics portfolio, defining scope and differentiation based on detailed knowledge of operator pain points, competitor solutions and market trends.
• Define the product roadmap, prioritising features and new fraud use cases based on customer value, technical feasibility and commercial return.
• Act as the internal authority on the evolving global fraud landscape, proactively identifying new threat vectors (beyond current scope, e.g. new GSMA-classified fraud types) and building the case for their inclusion in the roadmap.
• Champion a customer and commercially focused product approach across the business.
• Own the AI/ML strategy for your portfolio, maintaining a current and high level understanding of how AI, including Gen-AI, Native-AI and LLMs, is being applied across fraud detection, analyst tools and customer-facing products. You will be tasked with applying your knowledge into a product roadmap with AI as a true differentiator.

1. New Product: Analytics & Technical Product Definition

• Own from ideation the end-to-end process to deliver a new voice anti-fraud solution to address current operator problems
• Produce complete, buildable analytics definitions for each in-scope fraud type, sufficiently detailed for Development to build against, including: o Fraud description, fraudster intent and operating model o Required data inputs and their relative weight per scenario o Detection approach, focused on advanced AI/ML-based detection engines to complement rule-based detection. The AI/ML solutions will span supervised and unsupervised machine learning, anomaly detection and behavioural analytics, with your expert input on which technique and engine fits which fraud type. o Design of the feedback loop between detection outcomes and model retraining, to ensure model performance, drift and explainability are actively managed in production. o Outputs, alerts, scoring and classification logic o Success metrics and targets
• Define call-treatment and mitigations in collaboration with Engineering and third-party voice firewall partners.
• Own the design for the shared analytics database and detection intelligence model that underpins current and future fraud modules, including how outcomes feed continuous model improvement.
• Work hands-on with Development to scope features, write user stories and PRDs, and oversee Development progress through to launch and iteration, ensuring definitions remain buildable and are built as intended throughout the build phase.

1. Commercial Ownership & Go-to-Market

• Build and own the business case for each product area
• Define the Go-to-Market plan, including target segments, packaging/pricing approach, key customer drivers to address, and how the solution is sold.
• Produce customer-facing collateral to a standard that Sales can engage with potential customers without Product Manager involvement.
• Track product and commercial performance through KPIs and usage data, driving continuous improvement.
• Conduct regular market analysis and use findings to inform product and commercial decisions.

1. Bid & Proposal Leadership

• Take ownership of bid and RFP responses relating to your product area, coordinating technical, commercial and sales stakeholders to produce compelling, accurate and compliant proposals.
• Act as the product owner in customer facing bids.
• Build and maintain a library of reusable, high-quality bid content to accelerate future responses.

1. Enablement, Training & Operational Readiness

• Design and deliver sales enablement (training sessions, FAQs, objection handling).
• Define the operational enablement plan, ownership model and escalation paths in consultation with Service Management and Operations leadership.
• Produce clear handover packages when transitioning ownership of any product component, enabling a clean transition with no rework.

1. Domain Thought Leadership & Mentoring

• Represent 365squared externally as a recognised subject-matter expert in telecom fraud, including with customers, industry bodies and at events where relevant.
• Provide informal technical and commercial mentorship to product, delivery and sales colleagues on fraud domain matters.

• 7+ years' B2B SaaS product management experience, with most or all of your time spent in telecom fraud for fixed and mobile network operators. This role requires deep subject matter expertise, it is not a generalist product role.
• Demonstrable, current expertise across major voice, SMS and related fraud types and familiarity with GSMA frameworks and definitions.
• Track record of owning a fraud or analytics product end-to-end: from opportunity discovery and analytics/detection definition, through development and launch, to commercial success and in-life optimisation.
• Experience defining hybrid detection approaches (rules-based and AI/ML) in close partnership with engineering teams, and translating complex detection logic into clear, buildable requirements. Practical knowledge of the AI/ML lifecycle to challenge and direct Engineering on its approach.
• Current expertise in applied AI for fraud and analytics such as machine learning detection techniques plus emerging use of Gen-AI, Native-AI and LLMs. Key is your ability to determine where AI adds value versus hype. Awareness of AI governance, explainability and bias considerations in a regulated telecom environment is important.
• Strong commercial acumen including business case development, pricing and margin modelling, and competitive/economic positioning against alternative third-party solutions.
• Proven leadership of bid, RFP or proposal processes in B2B telecoms.
• Excellent written and verbal communication skills, with a proven ability to translate deep technical detail into customer value for both engineering and business teams.
• Comfortable operating as the senior-most product authority on a portfolio, working independently and driving success in a fast-paced, globally distributed team, without requiring close direction.
• Highly organised and detail-oriented, capable of managing multiple concurrent workstreams (strategy, delivery, commercial, bids, enablement etc.) to a consistently high standard.

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is shaping the future of communications and digital identity.

Our mission is simple: to enable seamless global connectivity and trusted engagements that power the world's interactions.

Together, our solutions fuel innovation across the world's largest companies and emerging brands. With a truly global reach, we enable businesses to create engaging customer experiences while integrating fraud protection across the entire lifecycle.

Our portfolio covers global voice, messaging and data connectivity, alongside 5G and IoT solutions. It also includes digital identity, verification and CPaaS platforms for personalised, omnichannel engagement. Through these capabilities, we help businesses and communities stay connected, secure and ready to grow. Today, we reach more than 5 billion subscribers, secure over 180 billion transactions every year, and connect more than 1,000 destinations worldwide — delivering on our commitment to connect, protect and engage everywhere.