• Handle first-level customer enquiries by chat, email, and phone — diagnosing the issue, working through standard procedures, and resolving where you can.
• Document each contact clearly in the client's ticketing system.
• Escalate cleanly when an issue is beyond L1 scope, with the relevant context already captured.
• Work with physical devices when needed to replicate and confirm reported issues — a technical mindset matters more than prior technical experience.
• Meet the response-time commitments in our client SLAs.

• Polish at C2 level (fluent, native or near-native).
• Comfortable working in English — internal materials and training are in English.
• High school diploma or equivalent.
• Confident with Microsoft Office or equivalent tools.
• Clear written and spoken communication, and the kind of patience that holds up on a long ticket.
• The right to live and work in Romania.

• Previous experience in customer service, contact centre, or technical support — not essential, full training is provided.
• A steady work history.

• Competitive salary, in line with the market.
• Edenred meal vouchers (pro rata) and accumulated holiday.
• Private medical insurance.
• A small, multilingual team where the work is varied and the culture isn't corporate.

World Performance Group – WPG – is a multilingual Business Process Outsourcing center located in Romania, Eastern Europe. We provide services in English, French, Spanish, Italian, German and Romanian. Our focus customers are small to mid-sized companies requiring outsourcing solutions that are cost-effective. We strive to be an extension of all your company’s business processes and offer a wide variety of services in order to make you leaner, faster and operationally more efficient.