Phone Support Specialist (Fincrime)

• Fluency in English
• Excellent communication and interpersonal skills
• A bachelor's degree or equivalent
• 1–5 years of experience providing customer support over the phone
• The ability to explain complex issues in an easy and understandable manner
• Impeccable attention to detail
• Impressive analytical skills
• A proactive, self-motivated approach to managing your workload
• Empathy and a commitment to customer satisfaction, aiming to resolve issues at first point of contact
• High-functioning problem-solving skills
• Flexibility to work in shifts, including nights and weekends if required
• To be able to work from the office (this is an in-person position)

• Previous experience in banking and financial crime

• Delivering exceptional customer service across multiple channels, including phone, live chat, and other support platforms
• Representing the company professionally in all customer interactions
• Collaborating with internal teams to ensure quick and effective resolutions
• Contributing to the continuous improvement of customer support processes
• Assisting with other relevant tasks to strengthen financial crime prevention efforts

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.