Operational Manager – Online & Offline Fashion Retail

• Oversee daily operations across physical stores and online platforms;
• Manage existing partnerships with international luxury fashion marketplaces (e.g., Farfetch) and identify opportunities for new collaborations;
• Supervise logistics, inventory flow, team performance and customer service operations;
• Collaborate with marketing, logistics and product teams to ensure seamless campaign execution;
• Ensure smooth sync and data alignment between own ERP, online store and marketplaces;
• Lead seasonal launches and store transitions, ensuring alignment with brand standards;
• Identify and implement process improvements to drive efficiency, reduce costs and elevate customer experience;
• Maintain strong relationships with third-party service providers, suppliers and tech partners;
• Train and support store and back-office teams in operational tools and workflows;
• Deliver regular performance reports and insights to senior management.

• At least 3 years of experience in retail or operations management, ideally in the fashion industry;
• Strong practical knowledge of Shopify and/or WooCommerce;
• Experience working with ERP systems (Magister is a strong advantage);
• Demonstrated success in collaborating with global luxury fashion marketplaces;
• Excellent communication, team coordination and leadership abilities;
• Strong analytical mindset with a data-driven approach to decision-making;
• Fluent in English, both written and spoken;
• Highly organized, self-motivated, and capable of cross-functional collaboration.

• A premium work environment within one of Romania’s most respected luxury fashion businesses;
• A central operational role with strategic input across both offline and online retail;
• Direct influence on business growth, innovation and efficiency;
• Competitive compensation and benefits;
• A collaborative, forward-thinking team culture in the heart of Bucharest.

Casa Frumoasa is more than a shopping destination, it's a journey into the world of luxury fashion, where every piece tells a story of craftsmanship, artistry and timeless style.
With two flagship stores in the heart of Bucharest, on Calea Victoriei, and a third location recently opened in Baneasa Shopping City, Casa Frumoasa offers a curated selection of iconic fashion brands, making it the go-to destination for connoisseurs.
Each piece invites to experience the perfect blend of elegance, quality and sophistication.