My HR Advisor with French – Junior role

Requirements:

•Fluency in English and French.
•Attention to detail & high level of prioritization skills.
•Can Do attitude with focus on solving problems.
•Team player that can build long lasting positive relations with direct team, colleagues & stakeholders.
•Willingness to learn new things and Ready to Grow.

Key Responsibilities:

•Provide general information to target audience on policies and procedures, and answer questions based on FAQs; ensure all requests are fully understood by answering inbound calls/email/chat.
•Work within the SLA and keep the customer informed of expected completion date, including when the item is escalated for action.
•Liaise with other support teams to solve more complex queries or work on requests.
•Maintain an up-to-date knowledge of Payroll and HR processes and regulations.
•Record and track cases in the case management system, assign severity and follow through to ensure each case is resolved and SLAs can be measured and improved.
•Support continuous improvement activities to optimize how internal customers can experience the smoothest process.
By joining our team, you will be eligible for a number of benefits (subject to taxation in accordance with local legal requirements and existing benefits plan):

•Subscriptions for a private medical clinic for all employees and their families
•Meal vouchers
•Life and disability insurance
•Transportation allowance
•Free company goods
•Stay Fit Program
•Special family events
•Others

At Mondelēz International We make IT happen!

Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.

We are seeking an enthusiastic individual to join our organization in the role of My Query Advisor.

What you need to know about this position:

You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service, and ensuring that all requests are fully understood.