Manager, Sustainment Engineering

• Bachelor’s degree in Computer Science, or other relevant field, plus 5 years of professional experience in a technical software development position
• Experience with SSO and user authentication systems, protocols, standards and patterns (OAUTH, SAML, Token bearer, etc.)
• 5+ years as a software engineer in a professional software development organization
• 3+ years of experience developing web applications, backend services, and test automation (Angular/Python experience preferred)
• 3+ years of experience with object-oriented design, RESTful APIs, gRPC, testing methodologies, server-side programming languages (Go preferred), web services, and relational databases
• 3+ years of experience with scrum-based software development tools such as Git, Jira, and Confluence
• 3+ year of experience with a large-scale enterprise product and/or distributed SaaS systems
• 1+ year of experience leading all ceremonies for a Scrum team, including daily scrum, end of sprint retrospectives, sprint planning, grooming meetings, and prioritization of work
• 1+ year of experience conducting weekly one on one meetings with staff, setting corrective action plans, executing action plans, and tending to the needs of the team
• Excellent time management skills with an emphasis on managing remote resources around the world and across many different time zones
• Identification and management of risks and dependencies, both internal and external
• Ability to identify and coordinate delivery of dependencies across multiple teams and products
• Long term vision that promotes short term deliverables in quarterly release format based on factual, data driven scope definitions
• Strength in planning, scheduling, executing, and finalizing delivery on regular two-week sprint cycles based on individual capacity and team velocity
• Exceptional verbal and written communication skills; ability to communicate effectively at all levels of the organization and across differing types of audiences
• Strong collaboration and interpersonal skills with differing consumers, stakeholders, team members, partners, and customers

• Facilitate agile ceremonies, maintain sprint boards, remove blockers, and implement retrospective feedback to enhance team processes
• Define product roadmaps and technical vision with stakeholders, communicate progress, ensure quality standards, and align architecture with business goals
• Track key metrics (velocity, cycle time, defect rates), balance workloads, and implement data-driven planning for sustainable delivery
• Champion GAI tool adoption, track usage, measure impact, and integrate into team workflows and performance evaluation
• Manage cross-team dependencies through clear integration points, API contracts, coordinated releases, and comprehensive documentation
• Present team progress to stakeholders and collaborate cross-functionally with product managers, architects, and other teams in technical discussions
• Conduct 1:1s, establish goals, perform reviews, create career development frameworks, and mentor team members through technical challenges
• Build positive team culture promoting innovation, collaboration, and continuous learning
• Handle compensation decisions, promotions, hiring, and advocate for resources to address team gaps
• Lead technical decision-making including architecture, technology selection, code reviews, engineering standards, and transforming business requirements into optimized solutions
• Provide hands-on technical guidance, establish architectural best practices, identify risks through proof-of-concepts, and develop strategies for eliminating technical debt
• Plan and execute projects by breaking down requirements, estimating timelines, staying current with emerging technologies, and proactively identifying codebase improvement opportunities

About SugarCRM

SugarCRM is a customer experience (CX) leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.

SugarCRM will continue to offer a flexible workplace supporting employees interested in either working in one of our physical offices, working from home, or working from a combination of the two. Please work with your recruiter to understand any location constraints of a particular role and to communicate your location preferences.