Manager operational - Brasov

• Coordoneaza activitatea zilnica a Team Leaderilor si a echipelor din subordine.
• Monitorizeaza performanta echipelor si asigura indeplinirea obiectivelor individuale si de echipa.
• Se asigura ca indicatorii de performanta (KPI-uri) sunt respectati, inclusiv planificarea, programarea, procedurile si codul de conduita.
• Gestioneaza activitatea operationala a site-ului din Brasov (procese, fluxuri, organizare).

• Analizeaza rezultatele operationale si propune masuri de imbunatatire a performantei si productivitatii.
• Identifica si implementeaza oportunitati de optimizare a proceselor si de standardizare a activitatii.
• Sustine Team Leaderii in gestionarea situatiilor dificile, escaladarilor si provocarilor operationale.

• Construieste si mentine o comunicare eficienta cu stakeholderii cheie ai clientului, actionand ca punct principal de contact pentru aspecte operationale.
• Participa la sedinte interne si externe si prezinta indicatorii de performanta si rezultatele operationale.
• Asigura raportarea corecta si la timp a rezultatelor catre management si clienti.

• Ofera suport, coaching si indrumare Team Leaderilor si membrilor echipei.
• Promoveaza bunele practici si incurajeaza schimbul de know-how in cadrul echipei.
• Creeaza si mentine un mediu de lucru pozitiv, orientat spre rezultate si dezvoltare continua.

Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.

Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities. As recognition of our high quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Awards at the Romanian Contact Center Awards Gala in 2013, 2014, 2016 and 2017, 2023 and 2025.

Optima Solutions Services is part of Next Capital Group which operates mainly in the financial sector with total assets under management in excess of EUR 500 Million. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov!