Linux Systems Administrator, Technical Support (Level 2–3)
Candidatul Ideal
Overview
eApps Hosting, a CloudScale365 Company, is seeking a Level 2 to Level 3 Linux Technician to join our Technical Support team. This role is ideal for someone who is self-reliant, proactive, and highly skilled at troubleshooting complex issues across Linux, networking, virtualization, containers, and hosted applications. Proficiency in English, written and spoken, is required.
Personal Skills
Must-Have Experience
Nice-to-Have Experience
Technologies We Use
Direct experience is a plus, or strong familiarity with comparable tools:
httpd, nginx, HAProxy, Tomcat, Java (support only), MySQL, Percona Cluster for MySQL, PostgreSQL, RabbitMQ, Hazelcast, pacemaker, corosync, NFS, KVM, OpenNebula, pdns, bind, named, ntp, bash, python, iptables, firewalld, OPNsense, VyOS, DRBD.
eApps Hosting, a CloudScale365 Company, is seeking a Level 2 to Level 3 Linux Technician to join our Technical Support team. This role is ideal for someone who is self-reliant, proactive, and highly skilled at troubleshooting complex issues across Linux, networking, virtualization, containers, and hosted applications. Proficiency in English, written and spoken, is required.
Personal Skills
- Self-reliant and comfortable working independently
- Proactive and takes ownership of issues end-to-end
- Strong troubleshooting and analytical skills focused on root-cause resolution
- Good judgment and ability to prioritize and act quickly
- Excellent communication skills for phone, chat, and email support
Must-Have Experience
- Linux (Proficient): Strong Linux administration skills (RHEL derivatives preferred, but experience matters more than distro)
- Networking (Mid-Level): Hands-on experience with site-to-site VPNs and remote access VPNs
- Virtualization (Mid to High Level): Strong experience required (KVM preferred)
- Containers (Mid-Level): Experience with container technologies (platform-agnostic)
- Configuration Management: Ansible preferred, but comparable tools are acceptable as long as the concepts are strong
Nice-to-Have Experience
- Highly available infrastructure design and troubleshooting
- Windows Active Directory deployment and troubleshooting
- Azure, AWS, and/or GCP
- Microsoft 365
- Project management experience
- Previous work in the hosting industry
- WHMCS
- OPNsense, pfSense, or similar router and firewall OS appliances
Technologies We Use
Direct experience is a plus, or strong familiarity with comparable tools:
httpd, nginx, HAProxy, Tomcat, Java (support only), MySQL, Percona Cluster for MySQL, PostgreSQL, RabbitMQ, Hazelcast, pacemaker, corosync, NFS, KVM, OpenNebula, pdns, bind, named, ntp, bash, python, iptables, firewalld, OPNsense, VyOS, DRBD.
Descrierea jobului
Primary Responsibilities
Role Progression
The role will initially consist of Tier 1 through Tier 3 technical support for approximately 1 to 2 months (tickets, phone, chat). After that, you will transition into a more focused role supporting enterprise customers on more complex issues.
Work Model
Schedule and Availability
- Provide technical support and problem resolution for customer hosting services
- Troubleshoot server-side websites and applications and deliver clear technical solutions
- Diagnose issues, identify root causes, and implement reliable fixes
- Communicate effectively with customers and internal teams via tickets, phone, chat, and email
Role Progression
The role will initially consist of Tier 1 through Tier 3 technical support for approximately 1 to 2 months (tickets, phone, chat). After that, you will transition into a more focused role supporting enterprise customers on more complex issues.
Work Model
- Full-time, remote (home office) position
- Occasional travel may be required
- We operate 24x7x365, so schedule flexibility is required
Schedule and Availability
- Primary shift: 5:00 AM to 1:30 PM Eastern/12:00 PM to 8:30 PM Romanian (8 hours plus a 30-minute lunch)
- From time to time, additional flexibility may be required
- Support is provided 24x7x365, so there is no holiday time off unless previously scheduled
Descrierea companiei
Founded in 1996, CloudScale365 empowers organizations to reach new heights by aligning business goals with the right technology. The company's consultative approach to managed IT—including cloud migration, security, disaster recovery, and business continuity—enables organizations to work more efficiently, in a secure environment, anytime, anywhere. A Tier 1 Microsoft Cloud Solutions Provider with 24/7 global support, CloudScale365 is a trusted partner for planning, migrating, deploying, and managing an organization's entire IT ecosystem.
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