• Italian language proficiency: B2-C1 level or higher.
• English language proficiency: B2 level or higher.
• Minimum 6 months of experience in technical support, help desk, customer support, IT support, electronics, mechanical support, or a similar customer-facing environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Good knowledge of Microsoft Office applications, especially Outlook and Excel.
• Ability to learn new technologies quickly.
• Team-oriented attitude with a willingness to support colleagues and customers.

• Passionate about technology and customer support.
• Eager to learn and develop a career in technical support.
• Customer-focused and solution-oriented.
• Adaptable and able to work in a dynamic environment.
• Organized, proactive, and detail-oriented.
• Comfortable working independently and as part of a team.

• Provide technical assistance to customers in Italian and English via phone, chat, email, and other support channels.
• Diagnose, troubleshoot, and resolve hardware, software, and configuration-related issues.
• Investigate and analyze customer-reported problems using internal tools and knowledge bases.
• Guide customers through troubleshooting procedures and recommend appropriate solutions.
• Escalate complex technical issues to higher-level support teams when required.
• Maintain accurate records of customer interactions and support cases.
• Follow up on open tickets to ensure timely resolution.
• Collaborate with internal teams to deliver the best customer experience.
• Contribute to achieving service-level targets and customer satisfaction goals. whenever possible.

• Hybrid work opportunity.
• Comprehensive onboarding and technical training.
• Career development and growth opportunities.
• Exposure to advanced technologies and global customers.
• Supportive and collaborative work environment.

We bring together the best of technology and our people to supercharge progress.

HCLTech is a global technology company, home to more than 227,000 on December 31, 2025, across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.

As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.

We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Consolidated Revenues: US $14.7B for 12 months ending March 2026

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit https://www.hcltech.com/en-ro/careers