Junior Claims Quality Agent - Hungarian speaker

Qualifications:

- At least one year of work experience as a quality assurance manager in call centers / BPO;
- Bachelor’s degree;
- Native or Advance Hungarian speaker;
- Fluent in English (spoken and written);
- Excellent verbal, written and interpersonal communication skills;
- Exceptional listening and analytical skills;
- Outstanding customer service skills and dedication to providing exceptional customer care;
- Automotive knowledge will be a plus;
- Proficient with Microsoft Office (intermediate Word, basic Excel);
- Solid time management skills;
- Problem solver, self-driven and very good assertiveness.

Being part of our Operations team, you will work with focus on these topics:

• Talk by phone and e-mail with the network of car partners, advise them for submission a claim and regarding the transport status;
• Talk by phone and e-mail with partner carriers regarding the transport status of the cars purchased by the car partners;
• Will monitor inbound and outbound calls and emails responses to assess associates demeanor, accuracy, customer service performance, and conformity to company policies and procedures;
• Ensures that it meets the business objectives and procedures of the company in communication and solving the cases of car partners;
• Ensure that car partners are kept constantly informed of the status of their complaints and transport;
• Checks the complaints received and ensures that the damages were not specified in the data sheet;
• It is ensured that the evidence received as a result of the complaints is in accordance with the company's objectives;
• Ensure customer satisfaction by taking their requests into consideration;
• Provide innovative solutions for problem-solving upon reviewing data;
• Ensure that all procedures are up to legal standards and regulations;
• Maintain a database of all quality reports, reviews, statistics and other documents for future use and reference;
• Provides feedback to the contact center team leaders and managers;
• Prepares and analyzes internal and external quality reports for management staff review.