Ideal Candidate
Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
The Consultant implements the time & attendance settings for the One Service platform's new Celergo/Streamline/ BOB clients for Italy.
He/she is the client's privileged partner, helping the client analyze and implement time & attendance regulations in accordance with legislation in order to guarantee the highest level of service.
As part of his/her mission, he/she aims to satisfy clients while ensuring uninterrupted service when the client’s file is sent to the client recurring service team.
He/she applies the implementation process to provide all the deliveries expected for the client.
The main responsibilities will be to deliver activities for achieving analysis, to define specifications for building effective systems, capable to meet user requirements.
Job Description
Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
Starts project by collecting all relevant data and analyzing the payroll offer in place
Analyzes, creates, configures parameters in the software according to clients’ demands
Coordinates historical timesheets data input
Tests the applicability of preferences selected by clients
Delivers the service
Guarantees customer satisfaction by making sure contract terms are met by ADP
Actively participates in team activities
Education and experience:
Education: Graduate degree or related experience
Knowledge and Skill Requirements:
Entry level of Italian (A2 minimum) & English B2
Autonomy, proactivity, adaptability and reactivity
Challenged by new technologies and by digitization overall
Technical skills: Excel, Word, Power Point
Has the sense of service
Is rigorous to follow the process
Is proactive to improve the process
Possesses a continuous improvement mind-set and is receptive to change
Has team spirit
Company Description
We are a comprehensive global provider of cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration, and a leader in business outsourcing services, analytics and compliance expertise. Our unmatched experience, deep insights, and cutting-edge technology have transformed human resources from a back-office administrative function to a strategic business advantage. ADP serves more than 610,000 clients around the world today and helps organizations of all types and sizes unlock their business potential. For 60 years, we’ve led the way in defining the future of business outsourcing solutions and we remain one of the world’s most innovative, diverse and admired companies to work for today.
