Candidatul Ideal
Must have
1–2 years previous experience in an IT Support/Helpdesk/Service Desk role.
Basic technical knowledge in: hardware, software and IT security concepts (VPN, MFA, firewall, antivirus).
Experience with ticketing systems and collaboration tools (Slack, Teams, Gmail).
Experience managing users on Google Workspace.
Attention to detail and excellent troubleshooting and problem-solving skills.
Ability to work independently and collaboratively in a team environment.
English – minimum level B2/C1 (written and verbal communication).
Knowledge of Windows and macOS operating systems.
Nice to have
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience with ticketing systems.
1–2 years previous experience in an IT Support/Helpdesk/Service Desk role.
Basic technical knowledge in: hardware, software and IT security concepts (VPN, MFA, firewall, antivirus).
Experience with ticketing systems and collaboration tools (Slack, Teams, Gmail).
Experience managing users on Google Workspace.
Attention to detail and excellent troubleshooting and problem-solving skills.
Ability to work independently and collaboratively in a team environment.
English – minimum level B2/C1 (written and verbal communication).
Knowledge of Windows and macOS operating systems.
Nice to have
Associate or bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience with ticketing systems.
Descrierea jobului
The Challenge
We are seeking a dedicated and customer-focused IT Support Specialist to join our IT team. As an IT Support Specialist, you will be responsible for providing technical assistance, troubleshooting and support to end-users.
Details
Set up and manage user accounts and access permissions,during onboarding and offboarding processes.
Install, configure, and maintain software (apps) and harware components (eg: desktops, laptops, printers,etc).
Automating processes through integration; Identity Provider (e.g., Okta, Rippling, GW) with 3rd party apps, and MDM.
Purchase and delivery of new/used equipment at the time of new hires onboarding.
Administering macOS devices through Mobile Device Management (MDM) platforms.
Provide first-level support to end-users via email or chat.
Monitor and respond to security alerts, ensuring the internal compliance.
Implement basic security measures (antivirus, firewall, VPN).
Ensure security and compliance by applying patches and updates.
Equipment returns at the time of employee offboarding.
Working hours: 9:00-18:00/18:00-3:00, M-F.
We are seeking a dedicated and customer-focused IT Support Specialist to join our IT team. As an IT Support Specialist, you will be responsible for providing technical assistance, troubleshooting and support to end-users.
Details
Set up and manage user accounts and access permissions,during onboarding and offboarding processes.
Install, configure, and maintain software (apps) and harware components (eg: desktops, laptops, printers,etc).
Automating processes through integration; Identity Provider (e.g., Okta, Rippling, GW) with 3rd party apps, and MDM.
Purchase and delivery of new/used equipment at the time of new hires onboarding.
Administering macOS devices through Mobile Device Management (MDM) platforms.
Provide first-level support to end-users via email or chat.
Monitor and respond to security alerts, ensuring the internal compliance.
Implement basic security measures (antivirus, firewall, VPN).
Ensure security and compliance by applying patches and updates.
Equipment returns at the time of employee offboarding.
Working hours: 9:00-18:00/18:00-3:00, M-F.
Descrierea companiei
IntelligentBee is a 100% Romanian company, but born from a holistic vision, which has created an environment in which a mentality of openness to new ideas and concepts stands out, an environment in which the emphasis is on ownership and leadership. For 12 years, our services have been synonymous with quality, adaptability, responsibility and respect, and we are proud to represent these values to our partners in Europe, the USA and the Middle East. Currently, the 2 divisions (IT and technical support) are active with approximately 100 colleagues, each representing the company's values: happy, humble, hungry and honest.
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