IT support Help Desk Agent

Explore the future with Infosys now!
We are looking for new members in our Knowledge Management Team!
INFOSYS provides career opportunities and stable employment in multinational environment where YOU can get a chance to be a part of the prominent and world-famous brands, acquire and upgrade skills.

Why does Infosys choose you?

• You definitely:Speak and write in English fluently;
• Good communication skills;
• You will work closely with our client in executing the pre-defined activities in the stream of IT Level 1 helpdesk support;

Your workday will just fly by as you will:

You will work closely with our client in executing the pre-defined activities in the stream of IT Level 1 helpdesk support;
The job begins when the Client user reaches you in the form of call, chat or email to for a technical issue. You will be required to verify basic information and then address the issue;
You will need to close the issue based on the pre-determined options given for the same. The issues that cannot be resolved are escalated to the next higher level.

Requirements:

• Experience in Helpdesk /Service Desk;
• Technical Qualification preferred;
• Good knowledge and experience in ticketing procedure, prioritization of tickets, experience on common; ticketing tools – Service Now, BMC Remedy, etc;
• Good level of English Language;
• Understanding of common computer hardware and common technical terminology.

Infosys esteems you as we provide:

• Long-term and stable cooperation;
• Organized training sessions during the first weeks and further upskilling courses (online, with our experts);
• 22 paid vacation days in the first year plus 2 more paid vacation days starting with the second year;
• Private medical insurance;
• Benefit platform;
• Opportunity to grow and learn;
• Teamwork in a multicultural environment.

Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process re-engineering.
Infosys BPM has been consistently ranked among the leading BPM companies and has received over 60 awards and recognitions in the last 5 years from key industry bodies and forums like the International Association of Outsourcing Professionals, Outsourcing Center, SSON, and NOA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry-leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPO strategists.