IT Support Engineer

CAPGEMINI ENGINEERING

1 poziție

Candidatul Ideal

Your role:

1st and 2nd level Helpdesk for local and remote user assistance & support (Group IT supported hardware, software, applications, tools, and processes);
Onsite support contact for Projects, Service Desk, and other Group IT teams;
Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems, etc.);
ServiceNow call registration;
Hardware break fix and maintenance;
Paperwork for asset & finance management;
PC preparations following our standard install & configuration procedures;
PC and PC supply provisioning, startup training to new users;
Work in shifts during regular office opening hours;
Occasionally or exceptionally work outside office opening hours;
Travel to other office locations if required;
Apple Mac OS knowledge is a plus.

Descrierea jobului

Basic description of the role:

Provide end-user IT support and assistance: diagnostic and troubleshooting of issues, answering questions, maintaining a strong and trusted relationship with users.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Onsite hands and feet support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written.

Your profile:
Soft skills:

Curiosity - Problem solving - Customer service - Verbal face to face/remote, and written communication skills to interact with users and peers of various technical levels – ease to use communication tools like Phone, Teams, Skype, emails - Quality focus - Outstanding organizational, time-management and prioritisation skills - Rigorous.
The ideal candidate has a Proactive/Service/Result oriented mindset, needs to be a team player and has strong analytical skills.

Hard skills:

Help Desk Experience (experience of at least 6 months is a plus);
LAN Basic Knowledge;
Operating Systems;
PC Proficiency;
Software Maintenance;
Internet security and data privacy principles;
Average knowledge of English and local language (spoken and written).

Our offer:

Competitive Salary & Benefits;
Knowledge and support from more experienced engineers;
Respect for your private life and your choices;
All tools required for high performance in your field;
Responsible approach, long term commitments, and stability;

Descrierea companiei

Capgemini Engineering combines, under one brand, a unique set of strengths from across the Capgemini Group: the world leading engineering and R&D services of Capgemini Engineering – acquired by Capgemini in 2020 – and Capgemini’s digital manufacturing expertise. With broad industry knowledge and cutting-edge technologies in digital and software, Capgemini Engineering supports the convergence of the physical and digital worlds. Combined with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has more than 52,000 engineer and scientist team members in over 30 countries across sectors including aeronautics, automotive, railways, communications, energy, life sciences, semiconductors, software & internet, aerospace & defence, and consumer products.

Capgemini Engineering is an integral part of the Capgemini Group, a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get the Future You Want | www.capgemini.com | https://capgemini-engineering.com

Publicat 11 Apr. 2024 Reactualizat 11 Apr. 2024 Expiră 11 Mai 2024