IT Helpdesk Level 1

• Relevant Experience: Minimum of 1 year in a Level 1 IT support role;
• Technical Knowledge: Solid understanding of hardware and software; experience with deployment tools such as Tanium is a plus;
• Basic Hardware Maintenance: Capable of performing light hardware tasks such as replacing hard drives or RAM.
• Inventory Management: Proven ability to manage and track IT equipment inventory;
• Adaptability: Comfortable working in a fast-paced, dynamic environment;
• Communication Skills: Excellent verbal and written communication skills in English;
• Time Management: Strong organizational and time management abilities, with a focus on meeting deadlines;
• Continuous Learning: Willingness to learn and grow technical knowledge in the IT field;
• Analytical Thinking: Ability to troubleshoot and identify effective solutions within defined SLA parameters.

• Prepare and configure PCs for deployment according to company specifications.
• Install and configure operating systems, applications, and peripheral devices.
• Ensure that all deployed PCs are fully functional and meet the required standards.
• Provide technical support for PC setup and troubleshooting during deployment.

• Maintain accurate records of stock inventory, including PCs, peripherals, and other equipment.
• Conduct regular stock checks and update inventory management systems accordingly.
• Coordinate with the procurement team to manage inventory levels and ensure timely replenishment of stock.
• Ensure proper storage and handling of equipment to prevent damage or loss.

• Install and configure equipment on the operational floor according to company guidelines.
• Ensure all equipment is set up correctly and functions as intended.
• Work with the operations team to schedule and manage installation timelines.
• Provide ongoing support and maintenance for installed equipment, addressing any issues that arise, according to company guidelines.

• Install, configure, package and ship equipment to the Work from Home users according to company guidelines.
• Ensure all equipment is set up correctly and functions as intended.
• Work with the operations team to schedule and manage delivery timelines.
• Provide ongoing support and maintenance for equipment used in a work from home environment, addressing any issues that arise, according to company guidelines.

• Ensure all IT equipment is returned to the IT department when users are leaving the company, according to company guidelines.

Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 500,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 4,000 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).