IT Helpdesk Agent

Oraș de lucru
Tipul job-ului
Departamente
Salariu Nespecificat
Limbă străină
Industrii
Permis conducere Nespecificat

Candidatul Ideal

The job begins when the Client user reaches the jobholder in the form of call, chat or email to for a technical issue. The Job Holder is required to verify basic information and then address the issue.
The jobholder has to close the issue based on the pre-determined options given for the same. The issues that cannot be resolved are escalated to the next higher levelThe jobholder at all times has to comply with the minimum required standards of performance as defined in the SLA’s. (service level agreements)

Skills
1-2 years. With experience in Helpdesk /Service Desk
Technical Qualification preferred
Should have experience with active directory
Good knowledge and experience in ticketing procedure, prioritization of tickets, experience on common ticketing tools – Service Now, BMC Remedy, etc
Understanding of common computer hardware and common technical terminologyGood listening skills - ability to understand ambiguous information, probe and consolidate into useable data

Descrierea jobului

  • Job holder works towards pre-defined / pre-determined objectives.
  • Is responsible for process execution/documentation at his/her level
  • Most tasks are well defined and routine
  1. Executes data transactions, takes/makes calls
  2. Shares knowledge/ best practices
  3. Is responsible for adhering to defined performance level parameters (productivity, quality etc.)
  • Employee shall deal with sensitive/financial information of a client/internal Infosys processesThe job holder will work closely with our client in executing the pre-defined activities in the stream of IT Level 1 helpdesk support
Job Scope
  • Fluent in spoken and written English. Able to converse and provide technical support in English through various channels – Calls, Emails & Live ChatWillingness to work in shifts on Weekdays & Weekends (rotational), 24/7 Operations

Descrierea companiei

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
With nearly four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Publicat 11 oct. 2021 Reactualizat 10 nov. 2021 Expiră 10 nov. 2021
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