IT Helpdesk Administrator - Bucharest & Cluj-Napoca

• Advanced level of German
• English level min B2
• Opportunity to work in a hybrid format, based in Cluj-Napoca or Bucharest
• Previous experience (6 months or more) in desktop administration, IT support, or a comparable role is an advantage
• Ability to manage multiple tasks simultaneously and deliver under short deadlines
• Ability to work with minimal supervision, make independent decisions and solve complex problems.
• Good understanding of IT support processes, desktop systems, and workplace technology operations.
• Ability to work in a dynamic, fast-paced environment,
• Demonstrated ability to develop professional relationships and interact with colleagues of all levels
• Solution driven mindset

• Supports hardware and software platforms
• Provides user management support
• Analyses and resolves hardware and software related problems
• Maintain workstation patching and ensure the required patching level
• Keeps close contact with Service Desk Center
• Manages the desk, sets up and patches PC’s and phones
• Provides people with PC’s set up according to company requirement and in the most efficient way
• Follows standards and procedures regarding use and maintenance of PC’s including software and peripheral equipment
• Creates according to agreements between IT and Operations standard installations for specific groups of users
• Participates in the implementation of new (standard or developed) software. This is needed to ensure that that does not conflict with other installed software and that “master” installations are adjusted
• Tracks all software licenses used in call center and control that all computers are using legal copies of software
• Verifies that no software is installed without proper licenses on PC'S
• Identifies and tags all IT related assets and keeps accurate records of existing assets at call center
• Administers software licenses in use, and keep accurate records.

• Daily meal tickets worth 30 RON
• Comprehensive private medical insurance to take care of you (can be also extended to your family).
• Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development
• Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics
• Access to the 7card by Gympass for your fitness and well-being
• Special banking offers to support your financials
• Referral bonus, depending on the campaign of the job opening
• A well-defined career path with many opportunities to grow and explore
• A warm, multicultural environment where your unique voice is valued and celebrated
• Access to a wide range of training and development opportunities
• Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other.
• Relocation package for the first 6 months for candidates willing to relocate to one of the two locations

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.