Candidatul Ideal
In this role you will provide consistent and professional support to associates, across the EMEA region, enquiries, and requests through case management tools.
Qualifications we seek in you!
Minimum Qualifications / Skills
1. Analytical and problem-solving skills.
2. Bachelor / Master´s degree.
3. Knowledge of MS office applications: Word, Excel, Outlook.
4. Proficient German and English (C1).
5. Professional background involving problem solving and dealing with internal customers.
6. Ability to work with confidential/sensitive data.
7. Prioritization capability.
8. Privacy management.
9. Knowledge of labor law and payroll.
Preferred Qualifications/ Skills
1. You have experience in working in the HR / Administration Team
2. Workday and Service Now knowledge will be an asset
3. Previous experience working in Shared Services
Descrierea jobului
1. Responsible with the knowledge transfer (end to end process, tools, process flow, market specifics).
2. Support of HR in the HR administrative function and payroll activities. Is the primary point of contact between HR and employees
3. Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based)
4. Preparing necessary documents for employees
5. Review/Audit HRO transactions (action & reasons) to provide expert opinion on whether the transaction follows policies & process
6. Work closely with Operations Team to provide feedback on quality
7. Conduct Quality meetings with the team to analyze errors. Drive accountability with team leads and their teams to meet quality performance goals and ensure program standards are met on a week-over-week basis
8. Ensure, self-expertise of the subject matter (process updates, policies, Quality Team’s Standard Operating Procedure)
9. Indulge in nurturing new hires & tenured bottom performers, via additional audits & actions to provide the hyper care required to improve quality performance
10. Contribute towards the process of ‘define, update, innovate’ the quality frameworks to meet client expectations and raise the bar, continuously on Quality. Actively re-review decision accuracy audits to ensure accuracy and alignment with quality process
11. Implementation and effective usage of different Quality Check Tools, best practices, and procedures
12. Contribute towards overall process improvement ideas, insights, and projects to enhance process’s key performance indicators & value adds
13. Accountable for performance standards for the assigned set of analysts Quality Performance benchmarks & continuous improvement in a weekly/monthly manner
14. Responsible to partner & contribute on classroom training delivery with respective team leader or training specialists. Also engage in refresher training as per training need identifications & action plans for continuous improvement
15. Assures HR policies and processes are followed by all involved parties for assigned scope as per process agreements (escalate inconsistencies)
16. Establish and/or update process documentation (standard operating procedures, process maps, template creation)
17. Constantly strive for process improvements by identifying process gaps and participating in improvements initiatives within own area of responsibility and by sharing across team
18. Ensure services delivered are in accordance with established Service level Agreement (SLA) and internal Key Performance Indicators (KPI)
19. Complete mandatory trainings and assignments in timely manner
20. To perform other duties as assigned by the Team Lead as and when required.
Descrierea companiei
We are Genpact
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Genpact in Romania
With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.
A constantly growing company
Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania. We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home.
Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.
Awards
In the competitive talent landscape, Genpact Romania stands out as a top employer, consistently ranking high in industry lists like Undelucram.ro’s Top employers to work for and Catalyst Solutions’ Top 100 Most Desired Employers in Romania.
We're also accelerating AI innovation through global AI Innovation Centers, including our award-winning hub in Bucharest, recognized as a "Landmark Achievement in AI Innovation" at The Diplomat Bucharest. This award stands out as a testament to our unwavering commitment to driving AI innovation and delivering exceptional solutions to our clients.
Why Genpact?
We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.
We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.
Our locations
In Bucharest, our office is located in the Hermes Business Park, close to Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including an AI Innovation Center, relaxation rooms, 400 parking places, bicycle parking with showers and a gym.
In Cluj-Napoca, our office is located in the Riviera Business Center One, in the heart of the city. Enjoy top-notch facilities, quick access to Iulius Mall’s shops, cafes, and services, plus a relaxing escape in Iulius Park—right outside the door.
In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working here. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation. Additionally, we have inaugurated this year a new delivery center that supports global clients across the high-tech, finance, healthcare, and life sciences industries, featuring state-of-the-art workspaces designed for finance, accounting, and customer care operations.
Interested? Find out more at genpact.com/careers.
- 14 Ian. 2026
