HR Services Analyst

What will make you successful

• University degree or equivalent professional experience
• Certifications in SuccessFactors Employee Central (EC) module is preferred
• 3 years of professional experience in Human Resources, with a focus on HR data administration within EMEA and working with HRIS systems
• Experience with SuccessFactors Employee Central and/or other SF modules, as well as SAP
• Strong interpersonal communication skills and advanced English proficiency, both spoken and written
• Advanced/intermediate knowledge (minimum B2 level) of another foreign language beside English
• Data entry skills and proficiency in Microsoft Office Suite
• Ability to navigate computerized data entry systems or other relevant applications
• Ability to handle highly confidential information with discretion and professionalism
• Advanced Excel, SharePoint, Power BI, Visio, Microsoft Project Management
• Strong attention to detail
• Excellent customer service and communication skills, including the ability to interact and communicate effectively across DRiV (both verbal and written)
• Ability to learn HRIS and case management systems; openness to skill enhancement to meet changing work conditions
• Ability to prioritize and manage multiple tasks simultaneously

Key Responsibilities

• Performs quality checks on key/critical transactions processed by the team, as defined in the SLA
• Provides support in resolving complex issues related to the use of HR technology systems; acts as an escalation point for situations beyond the team’s capabilities and/or for ticket redistribution to COE teams
• Provides support and documentation for compensation and benefits administration processes, leave management, payroll, promotions/demotions/transfers, and ad hoc salary changes
• Ensures timely and accurate processing of transactions (individually or via mass uploads), including but not limited to employee lifecycle transactions
• Collaborates with local HR team members to support complex transaction processing activities in accordance with company standards and processes. Assists team members with issues, concerns, or questions related to employee data, job positions and roles, compensation, and payments administration
• Manages, monitors, and closes cases in alignment with Service Level Agreements (SLAs), and escalates complex cases when needed
• Audits and identifies areas for improving data integrity
• Participates in all meetings where their function is required (daily meetings, as applicable, weekly/monthly meetings, etc.)
• Assists in creating or updating internal training tools and process manuals for team members to maximize the efficient use of SAP SuccessFactors
• Uses functional and technical knowledge to provide end users with general guidance and informal training, as needed
• Maintains a high level of familiarity with all HR technology systems, using them as required, evaluating their effectiveness, and making improvement recommendations
• Participates in and/or leads process transitions and/or defines, documents, and implements new processes that become part of the HRS service portfolio
• Ensures compliance with DRiV data administration rules, security standards, GDPR, and HR policies and procedures
• Actively represents the team when interacting with the client, other departments, and senior management
• Remains informed of all client communications and changes within the organization and keeps the team up to date

What we offer

We want to make you feel welcomed, challenged and inspired and so we’ve made sure to carefully put together a blend of benefits meant to boost your health and well-being, to ensure your personal and professional growth and also your integration in a pleasant day-to-day working environment.



What You Can Expect Next

Our team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.

DRiV™ is built to make bold moves driving 31 trusted brands, including 14 brands 100 years or older, into the future. Our driving force is our people. We are a global team of more than 9,000 employees across over 50 locations, united by our passion for driving progress. Diverse teams, cutting-edge challenges, and a chance to make a real impact. Come join us and discover what it means to be a part of the future of the vehicle industry.