Head of Control Room Operations (Online Casino)

• Bachelor’s degree in business administration, Operations Management, or a related field is required, with a preference for candidates holding a Master's degree;
• Exceptional communication skills, both written and verbal, in English, are essential;
• Proficiency in Serbian or other languages is a bonus;
• Relevant certifications in project management, operations, or leadership (such as PMP, Six Sigma, etc.) are advantageous.
• A proven track record in control room operations or similar environments is required;
• Experience in the iGaming industry or related fields is highly desirable;
• Familiarity with industry-specific regulations and compliance standards is required;
• Proven ability to manage cross-functional teams and multi-disciplinary projects is necessary;
• Strong negotiation and stakeholder management abilities are important.

• Supervise and coordinate the Control Room Operations team;
• Promote collaboration among different departments to enhance cross-functional operational efficiency;
• Encourage transparent communication and knowledge sharing among teams;
• Proactively address interdepartmental challenges to ensure smooth operations;
• Develop and implement key performance indicators (KPIs) to gauge the operational performance of the team;
• Regularly assess and analyze performance metrics to identify areas for improvement;
• Provide executive-level visibility into operational performance, incidents, resources, project activity, and service level performance;
• Design and implement efficient processes for data collection and analysis;
• Supervise, plan, organize, and evaluate the work of the team;
• Conduct monthly evaluations and deliver consolidated bonus reports to the HR team;
• Conduct regular inspections to ensure peak efficiency of our team and equipment;
• Stay updated on industry best practices and integrate them into existing processes;
• Propose measures to enhance the player's experience.

• Onboarding in Bucuresti for the first 6 – 9 months;
• Engaging and dynamic work atmosphere;
• Pathways for advancement and personal development;
• Collaborative and motivating team environment;
• Competitive salary and comprehensive benefits package;
• Assistance with relocation if needed.

HRS Romania is a workforce management solutions hub, home to Senior HR Consultants who always act as business improvement architects. Start-ups or corporations - we house all HR can offer under one roof, for businesses of any size.

Moving forward is impossible without the initial drive to do things differently and get results, not only words: our solutions'​ portfolio, flexibility and exceptional customer service enable us to build long-lasting relationships that delight our business partners. It’s safe to say we know our ways around the HR business and we can prove that we do our job better than most.

We foster a work environment based on respect, honesty and professional growth and we always strive to positively impact the communities we live, play, and do business in. People are the key element in our identity: we all love what we do & we want to do more of it.

We’re exactly what you see. Only now - bigger. And the best part is we bring new opportunities wherever we go.