Front Office Receptionist

As a Receptionist, you will be the first point of contact for our company, you will welcome guests and greet people who visit the Hotel and the main responsibility are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Qualifications
Proven work experience as a Receptionist, Front Office Representative or similar role.
Professional attitude and appearance.
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude

Responsibilities
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts.
Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.