French & English IT Support - Night Shifts (Work from Home)

Oraș de lucru
Tipul job-ului
Studii
Departamente
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

Main Requirements:

Excellent verbal and written communication skills in French and English
Good understanding of Windows Operating Systems
Troubleshooting of MS Office and MS based applications
Hard working, performance driven, solution oriented, team centric
Availability to work 24/7 in shifts (08:30-20:30, 20:30-08:30, 09:00-18:00)

Descrierea jobului

Key Responsibilities:

Take decisions using existing knowledge base and your problem solving skills for the initial diagnostics of the technical incidents;
Put knowledge and training to work in resolving as many incidents as possible on initial contact;
Prove attention to details in recording and classifying all incoming technical incidents;
Escalate and timely hand off to other resolving teams the incidents where no knowledge or solution was found;
Be part of the team and help your folks meet the service performance indicators;
Make our customers and users have a great day after talking to you;

Considered as advantage: Previous technical support experience

Descrierea companiei

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

Publicat 27 iun. 2022 Reactualizat 27 iul. 2022 Expiră 27 iul. 2022
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