We are looking for a highly multitask skilled First Client Resolution Specialist to join our dynamic client service team. In this role you will be responsible for providing support, handling inquiries efficiently ensuring swift issue resolution in English. Your expertise in communication, problem-solving and your ability to work under pressure will play a key role in enhancing client’s satisfaction.



Qualifications:

• Proven experience in a customer support or client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in using customer support software and tools.
• Strong organizational and time-management skills.

Preferred Qualifications:

• Experience in the language services industry.
• Familiarity with CRM systems and customer support platforms.
• Multilingual skills are a plus.

This role is an excellent starting point within the business, giving the successful candidate the opportunity to look behind the scenes of a fast-growing Language Service Provider, and learn from a diverse group of talented individuals.

Key Responsibilities:

• Serve as the primary point of contact for addressing and resolving customers feedback and complaints
• Provide exceptional customer support through various channels, including phone, email, and live chat.
• Dealing with complaints for inbound and outbound through all digital channels
• Assist clients with service requests, order processing, and account management.
• Collaborate with internal teams to ensure timely and accurate delivery of services.
• Maintain detailed records of customer interactions and transactions
• Identify and escalate complex issues to the appropriate departments for resolution.
• Monitor customer satisfaction and gather feedback to improve service quality.
• Issue attendance reminders and actively monitor communication channels
• Develop and maintain strong relationships with customers to ensure long-term satisfaction.
• Stay updated on company products, services, and policies to provide accurate information to customers.
• Compliance with data protection regulations
• Adaptability for business growth and client-specific requirements.

Additionally, we offer the following benefits:

• New starters welcome package
• Hybrid work set up (4 days in the office, 1 day from home)
• Private Medical & Mental & Dental insurance (Regina Maria)
• Meal Vouchers
• Yearly public transportation reimbursement %
• Yearly Eyeglasses Replacement Budget (600 RON)
• 20 Annual leave days, with +1 annual leave day per year worked
• Seniority bonus starting 2nd year of employment (2%), increasing exponentially until 5th year;
• Game/Recreation Room
• Roof top terrace
• Brand new modern office centrally located
• Monthly & Yearly Employee awards
• A young and vibrant team always there to offer support
• Engagement and fun events throughout the year
• Training and career development opportunities within a new and rapid growing business
• Flexible Hybrid work set up (as planned with the team management)
• Summer & Xmas party
• Daily Breakfast in the office
• Coffee & Tea
• Fruits & Sweets

Everyone Understood

At Dals, we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise, whenever and wherever they need it. Because the world is a better, fairer place when everyone is understood.

Our People are our future. We take care of them.

Through community partnerships and social value initiatives, we continuously work to ensure Dals is having a positive impact on the world.

• Disability Confident Committed employer
• Armed Forces Covenant pledger
• Ministry of Defense Employer Recognition Scheme Awardee
• Mindful Employer
• Able Futures Member
• Accredited Real Living Wage Employer
• Employers Network for Equality & Inclusion member

* If you believe you possess the qualities outlined above and can bring enthusiasm, tenacity, and a professional approach to work, we encourage you to apply today!

* Applicants must be Romanian residents and by the start of employment, have permission to work in Romania. In addition, you are required to undertake a basic criminal record check for this role.

Dals is committed to eliminating all forms of discrimination, whether direct or indirect. We actively work with our staff and clients to ensure equal treatment for all individuals, irrespective of age, gender, marital status, race, ethnic origin, nationality, disability, sexuality, or religion.

https://dals.co.uk