Candidatul Ideal
In this role you'll dive deep into the heart of our cutting-edge payment technologies, investigate transaction and product issues, and play a key part in shaping the future of payment around the world. You'll work closely with R&D, Sales, Finance, and Customer Support teams to not only solve issues but also drive proactive improvements that increase transaction success rates and enhance customer experience across the globe.
Descrierea jobului
· Troubleshoot complex product and payment issues, and escalate as needed with full documentation.
· Monitor and analyze payment and transaction patterns using advanced tools and dashboards.
· Collaborate with cross-functional teams to ideate and implement continuous improvements.
· Become a go-to expert on payment products.
· Play an active role in crafting Product Solutions Requirement Documents (PRDs) for new features and solutions.
· Build and nurture relationships with our global payment partners.
What We’re Looking For:
· Proven experience in a technical support, analyst, or QA role – preferably in a global, fintech or tech-driven company.
· Strong analytical thinking and problem-solving skills with a passion for finding creative solutions.
· Basic skills in SQL – you’ll be tested
· Advanced Excel skills (pivot tables, VLOOKUPs, etc.) and solid Microsoft Office knowledge – must.
· Excellent interpersonal and communication skills.
· A team player with a sense of urgency and ability to thrive under pressure.
· Fluent English – written and spoken (tested), conversational Hebrew – an advantage.
Advantages:
· Experience collaborating with development teams and understanding technical/business needs.
· Background in the payments industry or fintech.
· Hands-on experience with data analysis and BI tools (e.g., Kibana, Elastic, Qlik) – a plus!
Why?
The company is a global leader in the world of unattended and attended commerce, with a mission to simplify payments, EV and retail operations while empowering businesses to grow.
Here’s what you can look forward to:
· A vibrant, inclusive, and fast-growing company with over 400 employees in Israel alone, and 1,200 worldwide.
· A beautiful, modern office in Herzliya Hills, just steps away from the train station.
· A collaborative and supportive work environment that encourages personal and professional growth.
We're growing fast – and we’re looking for enthusiastic, innovative, and curious individuals to grow with us. If you're ready to take your career to the next level and make a real impact – let’s talk!
Descrierea companiei
The American company CGS (Computer Generated Solutions) is one of the most important providers of outsourcing solutions present since 2006 on the Romanian market, being listed in the top 15 best companies in this field, in the world.
The company provides services in 22 foreign languages, with 7 support centers in: Bucharest, Brașov, Sibiu, Târgu-Jiu, Miercurea-Ciuc, Galați and Constanța.
The company’s more than 4,000 employees interact daily with clients from Romania, Germany, the United Kingdom, Spain and other European countries, as well as from the United States or Canada. The main services offered are customer care, technical support, help desk, telesales and other outsourced services.
The client portfolio includes companies in the Forbes Top 500, as well as top European companies. We offer intensive training sessions: more than 90% of CGS Romania’s managers started in our company on entry-level positions.
