Financial IT Solutions Specialist (morning/night shift)

Job requirements

• Education: Graduate - Bachelor/ master’s in economics, Business, Computer Science, or Industrial Engineering;
• A minimum of 2 years of relevant experience in a related IT platforms architectures function either as part of the IT or Finance organizations;
• Fluent in English;
• Good communication skills, structured approach tailored to the audience interactions. Capable to communicate efficiently to stakeholders in a non-technical manner;
• A team player that shows flexibility and perseverance in managing a good working relationship with colleagues and internal stakeholders;
• Customer orientation, detail focused and problem-solving attitude;
• Previous successful client service experience is considered an advantage;
• Ability to analyze, prioritize and execute tasks;
• Experience of working in a global, virtual environment is considered an advantage.

The core element of the role will be the effective support of Financial IT Solutions for both internal and external ︁︀​︂︃︃​︇︂​︁︃︁users, as well as any other financial solutions deployed at a later stage.

Shifts distribution:

1 week/month: night hours, fully remote

1 week/month: early morning hours, fully remote

The other 2 weeks: standard schedule: 9 am-6 pm, hybrid


Responsibilities

• Provide solutions to clients via ticketing applications and emails;
• Provide solutions to clients via ticketing applications and emails and document the interactions appropriately;
• Identify, troubleshoot, and resolve technical issues;
• Provide demos and trainings to Mazars internal and external users;
• Maintain high standards for client support services;
• Develop monitoring and reporting of data flow;
• Be involved in the implementation phase of new applications, in building training documentation or following up on various project matters;
• Create a knowledge base with updates and maintenance of technical documentation;
• Seek to always improve standard operating procedures to enhance client experience and the quality and consistency of the services provided.

What we offer

• A competitive financial package, including but not limited to budget for a flexible benefit platform, health insurance, yearly performance bonuses and, based on your tenure within Mazars, private pension fund;
• A blended working schedule, prioritizing working remote and your safety;
• An environment where personal development is encouraged;
• A people focused organizational culture of continuous learning and coaching.

Join our teams

You don’t join Mazars by coincidence, you choose Mazars: a global school of excellence where you will be challenged to develop and grow. Because our people determine our success, not everyone makes the cut. Progression is tied to education, empowering you to match your career to your aspirations both within and outside our firm. With our track record of uninterrupted growth, our people play a central role in what Mazars and our clients do next. We expect your contribution and reward your ingenuity. Come and write the rest of (y)our story with us – you’ll make friends along the way too. Mazars, the smart choice.

You’ll never have a second chance to start your career

But you can continuously challenge yourself to grow. Why stop learning when you leave the traditional classroom behind? Mazars is your professional business school. Our very own Mazars University will help you develop your technical and leadership skills, while making sure you are fully equipped for tomorrow and every stage of your professional journey. With 90+ countries, you will gain international exposure early on.

We are a talent incubator, allowing each of our people to reveal their best and progress rapidly. We provide you with a diversity of experiences: prestigious clients, a variety of sectors and different types of missions. Choosing Mazars means being in the driver’s seat and designing the career you want from the start to later on in your career.

It’s never just about the work

At Mazars, you make friends for life. For us, work is meant to be fun. By joining, you will experience a truly human and international adventure thanks to our accessible management style and permanent feedback & coaching culture.

With us, you will be given the space to suggest, to create, to test and to fail. We want you to be your true self whatever your background, culture and generation. You’ll see, we’ll stay connected even if you leave the firm.

Free thinking is a profession

What will tomorrow’s workplace look like? With our people, we pioneer new ways of working, always keeping our finger on the pulse to respond to our new generations’ aspirations and tomorrow’s reality. We care for our people’s psychological safety and give you the flexibility to manage your time and where you work from. Our modern workspaces foster creativity and innovation.

We help our people develop a true sense of purpose beyond their day-to-day through solidarity and sustainability initiatives, but also because as auditors and advisors we play a public interest role. We value independence, open-mindedness and looking to the future.

Don’t wait. Act.

At Mazars we are ambitious and always up for a challenge. We put people before processes: empowering you to lead, innovate and be an entrepreneur. In light of the transformations hitting all areas of business, this is the right time for you to come and tell us what we need to do. If you are looking for a career where you can truly have a say and an impact, Mazars is the right place for you.