Field Service Technician - Transilvania

Field Service Technician - Transilvania

As the Field Service Technician, you will troubleshoot, repair, and maintain mechanical and/or electrical aspects of Surface drill rigs and road headers and Sandvik mining equipment and components at high profile customer sites. The Field Service Technician is also responsible for new equipment commissioning and training at customer sites with minimal supervision.

The allocated geographical area is Transilvania/Romania.

Key responsibilities:

Maintenance and Service Equipment.
Plan for correct tools and parts required to perform tasks, according to all work procedures.
Commission of products that includes pre-delivery inspections, operational and at customer site commissioning.
Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support.
Identify components, understand basic functionality, and conduct maintenance and repair work accordingly. This includes the provision of preventive and cost-efficient repairs.
Support the customer’s product/equipment/processes by suggesting possible improvements (According to sales area requirements).
Use knowledge and experience to solve standard problems for customers.
Understand system functionality and interactions of hydraulics, mechanics, electrics, automation, pneumatics, materials.
Complete maintenance reports for internal and external stakeholders ., report and document on maintenance and/or repairs completed. Obtain customer authorization to invoice.
Occasionally collect technical feedback in Sales Area (inputted into Database).
Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.
Test repaired equipment to ensure proper operational performance.
Complete accurate time records, technical reports, failure reports, and parts lists.
Actively participate in continuous improvement initiatives.
Stay current with industry, customer, product developments and technical best practices as Customer Service
Stay current and in compliance with all company’s and local policies and procedures, Customer, State regulatory safety policies.

Qualifications:

Knowledge of hydraulics, pneumatics, and electrical systems.
Ability to read blueprints and interpret equipment schematics.
Ability to facilitate technical training and impart detailed information.
Clean Driving License and readiness to travel up to 85% of the time.
Technical certification or diploma in mechanical or electrical fields and a minimum 3 years related experience with industry-specific equipment.
Drilling experience with surface mining equipment is an advantage.
Language skills – English (medium level), Hungarian (considered a plus).

Your profile:

We are looking for a team player with excellent communication and active listening skills and the ability to maintain strong customer relations with internal and external customers. If you are proactive, flexible and self-motivated, with a drive to achieve customer satisfaction with result oriented attitude, we want to meet you.

Benefits:

Competitive salary
Company car
Meal tickets
Health insurance
Training and development opportunities
Travel incentives (travel allowances).