Candidatul Ideal
- Proven experience in team leadership and workforce planning
- Strong understanding of Health & Safety standards and a commitment to promoting a safety-first culture
- Excellent interpersonal and communication skills
- Analytical, organized, and solution-oriented mindset
- Proficient with standard computer applications and tools
- Fluent in Romanian and proficient in English
Descrierea jobului
- Create an excellent customer experience
- Meet growing service market demands
- Progress service jobs efficiently and ensure transparent communication with all key stakeholders
- Foster a strong Health & Safety culture for both the team and our customers
- Develop, motivate, and coach service engineers, ensuring continual competence development
- Conduct employee reviews and update skill matrices accordingly
- Implement and track key performance indicators (KPIs) such as utilization, travel time, and training completion
- Prioritize service jobs in close cooperation with the sales team
- Own the Service Centre’s budget, forecasts, and financial results
- Address claims and performance issues promptly and professionally
- Ensure the team has the correct tools and equipment in working order
- Plan and manage daily work schedules for the service team
- Support Sales with complex quotations for Field Service jobs
- Manage planning and administration of service agreements with customers
- Follow up on service reports, leads, and technical recommendations from the team
Descrierea companiei
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements.
