Domain Support Specialist with French

Our Exciting Opportunity:

We are now looking for a Domain Support Specialist to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will:

Monitor and perform troubleshooting activity on a 24/7 basis: real-time operational control of RAN, IP Fixed and Mobile Transport Collection (including PTN, Omega Collection), Fixed Access equipment (OLT and DSLAM) systems, ensuring the efficient collection of Radio, Mobile Access, OLT, and DSLAM streams.
Participate in the creation / updating of the procedures and the Technical Instructions in order to be in line with the technical standards in force.
Has an active role in the coordination and training of new team members if nominated to perform this activity by the direct manager
Escalates the unresolved incidents towards the responsible groups and aims to observe the performance indicators mentioned in the OLA.

To be successful in the role you must have:
Intermediate level of technical expertise is required, able to troubleshoot a variety of incidents received from Level 1 Engineers.
Good understanding of telecommunication networks and network elements;
Capability to manage and organize information systematically, making it easily accessible and understandable.
Strong verbal and written communication skills are essential for effectively sharing knowledge and collaborating with team members.
Familiarity with Ericsson/Huawei Equipment
Scripting knowledge, familiarity with command line
Fluent English written and spoken.
Basic French knowledge ( A2 level) and availability to improve it on the job and via internal courses.
Availability to work in shifts

Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.

Here are some of our benefits:

25 + vacation days and additional 2 days off per year for personal time;
Flexy time and hybrid ways of working, with additional support for home office from the company;
Medical subscription for you and your close family;
Life and accidents insurance coverage;
Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
Short and long term variable pay plans available company wide;
Other programs: - rewards and recognition program to appreciate and be inspired by others;
- refer a friend and choose to work with those close to you;
- internal communities of CSR Volunteers and sports teams;

Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.