Disaster Recovery and Ops Management Analyst @MMCTech
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Candidatul Ideal
Descrierea jobului
Disaster Recovery Management (50%):
- Planning and coordination of application DR testing schedules – ensuring compliance with application DR policy and client requirements.
- Management of scheduled application DR tests, in partnership with Tech & Bus, throughout the year.
- Ownership of DR preparation activities within different groups including Application Technical Operations (ATO), App Team etc.
- Ensure that required application DR documentation is complete, signed off and reviewed as outlined in DR policy and related documentation
- Coordination of Application and ATO resources required for DR testing
- Maintain DR data on ATO SharePoint Team site
- Track of post-mortem closure items and ensure that actions are closed
- Provide required DR information to corporate stakeholders maintaining integrity of data and adding value to business
Operations Management Processes (50%):
- Facilitate ATO/application on-boarding process including estimated cost, build and implement, ongoing support and service transition. This includes assessment of documentation and working partnership with various groups across the organization
- Produce regular and ad-hoc management reports on MMC Visualization Tools like Microsoft Power BI and make them available to Global Technology Leadership team
- In partnership with various technology and business teams, work on number of infrastructure related processes like Inventory Review, Capacity Forecasting and Application Sunset
- Coordination of MS licensing related requests throughout the year
- Maintain DR and Ops Management Processes SharePoint team site, delivering team documentation, procedures, guidelines and calendars
- Create and maintain technical documents such as technical guidelines, policies and procedures, FAQs and calendars
- Develop and maintain solid contacts with other Technology communities
- Contribute to group/team wide process improvement initiatives
- Ability to work in global team located in various geographies
YOUR EXPERIENCE & VALUES
- Excellent English communication skills (both verbal and written)
- At least 2 years of experience in diverse technical problems solving.
- Experience of Reporting & Data Visualization Tools like Microsoft BI,Tableau or Qlik
- Experience in managing Disaster Recovery tests
- Intermediate to advance level of knowledge of Microsoft Excel and MS Word
- Understanding of end-user processes and operational procedures
- Can communicate effectively across all levels and groups of an organization
- Enjoys working in a fast pace, ever changing work environment
- Determines own priorities and works well individually and as part of the team
- Sound knowledge and understanding of:
- ITIL processes
- A least one end-user ticket management system
- Capacity management and forecasting processes
- End-end support drivers, SLAs and performance metrics
- Change management processes
- Industry DR solutions, trends, policies and management processes
OUR BENEFITS & CULTURE
- An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
- A fail-friendly environment that encourages learning and initiative;
- A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
- 30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
- Performance Bonus scheme
- Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
- Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
- We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home.
Descrierea companiei
DARWIN is a SaaS provider of global employee benefits and employee engagement software. With over 4 million lives on Darwin™, our multi-award-winning platform connects employees with their benefits and is helping to achieve our purpose – to change benefits. For good.
As part of Mercer Marsh Benefits, our combined global benefits consulting, digital and broking expertise creates a unique proposition – benefits that truly benefit. Being an industry leader with a challenger mindset, MMB and Darwin are creating truly meaningful choices and experiences for millions of employees in more than 150 countries.
DARWIN will use the personal data provided in this application to consider your suitability for a role within the organization and to communicate with you. Please find our full privacy notice on our Company Website.
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There’s nothing ordinary about DARWIN :)
Our passionate PINK culture, benefits expertise, collaborative partner ecosystem and our innovative technology are as extraordinary as our people. Our people, power the rocket ship that is our Darwin™ product – a cloud-based global benefits management and employee engagement software, used by some of the world’s most innovative companies.
500+ DARWIN People are devoted to helping HR and reward professionals to deliver impactful, cost effective benefit schemes, whilst enabling their employees to engage with their benefits, throughout their lives. We work with the world’s leading employers to maximize the power of Darwin™ in over 85 countries and around 25 languages
If you wish to apply directly please send us your detailed English resume at: RecruitmentCluj@thomsons.com
For more information please visit our careers website: https://www.thomsons.com/careers/