Deputy of Technical Director + SAP(Technical Support)
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Candidatul Ideal
We are seeking a dynamic and experienced Deputy of Technical Director to lead our customer support team in providing exceptional technical assistance to our clients. The ideal candidate will possess a strong technical background, excellent leadership skills, and a passion for delivering outstanding customer service.
Qualifications:
• Bachelor's degree in a relevant technical field.
• Proven experience in a technical support or customer support leadership role.
• Strong technical aptitude and the ability to grasp complex technical concepts.
• Excellent communication, interpersonal, and leadership skills.
• Experience with customer support software and ticketing systems.
• Analytical mindset with a focus on continuous improvement.
Descrierea jobului
• Provide leadership and guidance to the customer support team, ensuring a high level of motivation, engagement, and ︁︀︂︃︃︉︉︁︂︈collaboration.
• Foster a positive and customer-centric culture within the team.
• Conduct regular team meetings, performance reviews, and training sessions.
Technical Expertise:
• Possess in-depth knowledge of our products, services, and technical systems to effectively address customer inquiries and issues.
• Stay abreast of industry trends and technological advancements to provide informed support.
Customer Issue Resolution:
• Oversee the resolution of complex technical issues, ensuring timely and effective solutions.
• Collaborate with cross-functional teams, including product development and quality assurance, to address recurring issues and improve overall product performance.
Process Improvement:
• Identify areas for process improvement within the customer support workflow.
• Implement and refine support processes to enhance efficiency and customer satisfaction.
Training and Development:
• Conduct training sessions for customer support representatives to enhance their technical knowledge and customer service skills.
• Develop and maintain documentation for common customer issues and solutions.
Customer Communication:
• Communicate technical information clearly and effectively to both technical and non-technical customers.
• Manage customer expectations and ensure timely updates on issue resolution progress.
Collaboration:
• Collaborate with other departments, including sales, marketing, and product development, to share customer insights and contribute to overall business strategy.
We can offer you:
- Very nice office location;
- Good remuneration (net salary + monthly bonus);
- Teamwork with young professionals;
- Participation in the development and/or implementation of various complex projects;
- Challenging and dynamic work associated with acquiring new knowledge.
Descrierea companiei
Founded in 2002 and headquartered in Bulgaria, Euro Games Technology (EGT) has always prided itself on a reputation of being amongst the most progressive companies in the global gaming industry. Its main focus is the development, production, sales, and technical support of a diverse range of products. Today its global distribution network includes dealerships in 25 countries and most of its portfolio models are installed in over 85 jurisdictions in Europe, Asia, Africa, North, Central, and South America. EGT’s headquarters and manufacturing facilities are spread across 7 buildings of around 51,448 sq. m and its team includes over 2,100 employees. Within the main product scope of the company are the high-performing and trendy slot gaming machines, the thrilling mystery and progressive jackpot systems, the diverse and ever-enriching library of multigame mixes, the highly effective VLT, and casino management systems. Apart from its core slot business Euro Games Technology has established the subsidiaries EGT Multiplayer, which specializes in multiplayer solutions; EGT Interactive, serving exclusively the iGaming market; EGT Digital, focused on all online gaming verticals, including sports, betting, and lottery; and EGT Steel Production that makes the housings and all metal components for the slot cabinets. Every year numerous new products and games are released by all affiliates of EGT, building on its 360-degree portfolio. Every year EGT takes part in numerous international exhibitions. The company’s technical achievements and key product novelties are presented each year at some of the most prestigious international gaming exhibitions, like ICE London, G2E Las Vegas, G2E Asia, Peru Gaming Show, FADJA Colombia, SAGSE Argentina, ExpoJoc Valencia, Irish Gaming Show, Fer-Interazar Madrid, Indian Gaming Show, Entertainment Arena Romania, Belgrade Future Gaming, BEGE Expo Sofia, ICE Africa, etc. The company’s products are certified by various international regulatory agencies and testing laboratories, including GLI and SIQ. Euro Games Technology is a member of the Gaming Standards Association (GSA), the Association of Gaming Equipment Manufacturers (AGEM), the Bulgarian Chamber of Commerce and Industry (BCCI), and the Bulgarian Gaming Association (BGA). The company has obtained international certificates from various regulatory agencies and testing laboratories, including GLI, SIQ, and BMM, assuring the compliance of its products with the requirements of many different jurisdictions. EGT has implemented a quality management system according to ISO 9001:2015 that is certified by Lloyd’s Register Quality Assurance and achieves operational excellence also thanks to the enterprise resource planning software SAP. We inform you that through your application submitted for this position, you express your consent to the processing of personal data contained in your resume. We also inform you that under Law 677/2001 on Personal Data Processing, you have the right to information, the right to access/update your data, and the right to oppose at any time the processing of personal data and request the deletion of your information from our databases.
www.egt-bg.ro