Delivery Operations Team Lead with French

Skills that make your work successful:

• Advanced English and French knowledge;
• Master's Degree;
• Between 3 to 5 years experience in insurance domain;
• BPO background is a plus;
• Customer Interaction Handling;
• Problem Solving Escalation Management;
• Data Quality;
• Operational Excellence;
• Service Level Agreement handling;
• Ability to function effectively as a team member and organize work activities for others on the team;
• Ability to adapt to changing environment and support of multiple clients;
• Ability to develop /analyze/interpret data, rationale for alternative solutions to problems and take appropriate actions;
• Demonstrated expertise in process area;
• Coaching/mentoring skills;
• Demonstrated issue management/problem solving skills;
• Discretion, professionalism, confidentiality and judgment;
• Strong customer service skills;
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues;
• Strong time management skills;
• Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.
By being part of this team, you will work from Monday, to Friday, 09:00-18:00, in a hybrid way, in Bucharest.

How you’ll make an impact:

• Creating contracts in the database;
• Creating employee profiles and managing their insurance policies: this includes all administrative updates, selecting beneficiaries in case of death, and addressing any questions they may have regarding their policies;
• Managing contribution payments and allocating them per contract and per employee;
• Handling final payments to employees upon retirement;
• Team responsible for sorting incoming requests;
• Perform analysis and resolve increasingly complex issues within the scope of the role;
• Handle processing of insurance policies for a French client as part of the delivery team;
• Interact on a daily basis with peers within Accenture to ensure alignment and efficient execution;
• Engage occasionally with clients and/or Accenture management, depending on the task;
• Operate with minimal guidance on routine tasks and moderate guidance for new assignments;
• Oversee a small team and deliver timely results;
• Be available to work in rotational shifts, depending on business requirements.

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. In Romania, Accenture operates since 2006 and now over 4000 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more. Why work with us? 1. We support you to be well, work well, and live well Our people's well-being is a top priority and we look at it from multiple angles, offering flexible benefits to help you shape the right plan. From free psychological counselling support and extra days off to unlimited access to neuroscience courses and meditation apps, you can choose what truly matters. 2. We understand that flexibility matters We are committed to fostering a healthy work environment, where everyone can find their own balance. This is why we have embraced a hybrid and flexible working model to guide your work and take time for what’s truly important. 3. We are leading the charge in diversity and inclusion When we come together, we have the power to change the world & build a future of shared success. ​ We’re a business that’s built on the passion, curiosity and diversity of our people. We welcome, hear and value everybody. We encourage everyone to bring their authentic selves to work. We are proud to be recognized as the No. 1 company on Refinitiv’s Diversity & Inclusion Index, which identifies the companies with the most diverse and inclusive workplaces. 4. We foster a culture of continuous learning We’ll always give you the support to learn, grow and follow your own path. Especially if it’s off the beaten track. Developed in-house or in partnership with MIT, Oxford, and Coursera among other, our award-winning programs include specialized certifications, deep-tech trainings, virtual reality learning experiences and more. 5. We offer career opportunities for all the changemakers We’re consistently looking ahead, excited by the new possibilities we’ve yet to uncover. ​We embrace the power of human ingenuity and technology to deliver 360 value and harness change with confidence by pioneering new realms and experiences. The scale of the company, combined with our unique range of expertise, empowers people to build meaningful and stable careers. At Accenture Operations you will rethink the way people work and organizations perform by harnessing the power of rich data for decision-making, innovative technology and advanced machine intelligence. Finance & Accounting | Talent & Human Resources | Sales & Customer Care At Accenture Industry X you will use the power of data and digital to help your clients redefine the products they make and how they make them, every step of the way. Manufacturing | Automotive | Railway | Intelligent products At Accenture Technology, you will provide deep industry expertise that puts us in a unique position to help the clients use the right technology to address the most complex and critical challenges. Cloud Infrastructure | Data analytics & AI | Intelligent platforms Come work with us at the heart of change! Discover more on our careers website.