Delivery Manager with French – Banking industry

Profile Required:

• Minimum 5 years of managerial experience with relevant exposure to large teams and multiple processes (leading teams of +50 employees and/or account management role is a plus);
• Minimum 3 years’ experience in project management/ process improvement / and / or transition of business processes;
• Minimum 5 years’ experience in client engagement (account management, relationship with C-level stakeholders);
• Strong Language skills: French and English (min. B2);
• Minimum 2 years’ experience in P&L, Budget Management and/or business development;
• Effective interpersonal skills in a multicultural organization, influencing stakeholders in a remote matrix environment (multiple geographies);
• Motivated by dynamic business environment.

Responsibilities:
The Client Operations & KYC Delivery Manager is responsible for leading the service delivery team in accordance with business strategy, while planning, implementing and monitoring the operational & financial performance as well as the assigned transversal initiatives.

What you will do:

• Manage service delivery activities within banking operations;
• Ensure Delivery Excellence for all contracted services, enhancing regulatory trust and complying with all agreed KPIs, in due time;
• Define and monitor the performance objectives for the teams and secure their execution;
• Ownership for the assigned perimeters and transversal initiatives on Transformation roadmap execution (measured from quantity and quality perspectives);
• Act as Performance Ambassador and lead by example on all Change Management initiatives;
• Ownership in actions plans definition in case of KPIs deviation and act as decision maker in escalations management;
• Drive people performance through team management, enhanced accountability and improved employee experience, ensuring Talent Development and securing expertise;
• Support business development activity on respective perimeters and mitigate risks associated to business reduction;
• Ensure robust Stakeholder management with all internal and external involved parties; manage strategic and operational meetings;
• Increase Contract management accountability and deliver 100% of listed KPIs (Production, Quality, Finance and Risk);
• Create, monitor and adjust financial performance as per client and BL’s objectives monthly and quarterly (Forecast, Annual Budget etc.);
• Robust collaboration with Support Functions teams (Transition, Continuous Improvement, Quality, Reporting, etc.) to support process optimization and diverse initiatives;
• Own transversal business projects and ensure timely delivery of all assigned tasks (part of transitions, implementation of CI or transformation projects, People related initiatives, Business reviews and analysis etc.) and monitoring their deployment until successful completion;
• 100% compliance on IGAD and internal control processes.

Benefits:

• Competitive compensation & remuneration, including annual performance bonus;
• Preventive healthcare plan, and group health & life insurance;
• Office perks, wellbeing and mental health programs;
• Various social benefits and bonuses for personal or family events;
• 9-to-5 workday and flexible (hybrid) work environment;
• Additional paid and unpaid time off, including Sabbatical leave;
• Learning and growth opportunities based on individual development and career plans;
• Unlimited access to various eLearning resources.

Working Model – hybrid, 9-17.
Locatie: Bucuresti.

Prohuman APT se remarcă de 30 de ani pe piața de resurse umane din România, fiind una dintre primele trei agenții din domeniu. Cu o experiență vastă și o echipă dedicată, compania pune accent pe identificarea celor mai potriviți candidați, dar și pe satisfacerea cerințelor riguroase ale clienților săi. Se implică activ în dezvoltarea carierei candidaților, contribuind astfel la creșterea valorii lor profesionale și la consolidarea unei relații pe termen lung între aceștia și angajatori.

De-a lungul timpului, Prohuman APT a reușit să se diversifice și să acopere o gamă largă de industrii, fiind prezentă în sectoare cheie precum BPO (Business Process Outsourcing), Finanțe și bănci, IT&C, Inginerie, Retail, Automotive și Sales/Marketing. În ciuda acestei diversități, agenția nu se limitează doar la aceste domenii, având capacitatea de a răspunde cerințelor pieței de muncă dintr-o varietate de alte sectoare.

Contact: Str. Aviator Popisteanu, nr. 54A, sector 1, București; office@prohuman.ro; +40 21 222 13 03.

Autorizație de muncă temporară: seria B nr.0000012/11.11.2005 înregistrată în Registrul Național de Evidență a Agenților de Muncă Temporară la poziția 7.

Autorizație de prelucrare date cu caracter personal :18638.

PROHUMAN APT se angajează să vă protejeze datelele dumneavoastră cu caracter personal. Detalii despre prelucrarea datelor dvs. de către APT puteti gasi pe www.prohuman.ro.