Candidatul Ideal
Qualifications
Minimum qualifications
• Good knowledge of Dutch (C1) and English (B2).
• Bachelor’s degree.
• Good MS Office knowledge.
• Analytical thinking and self-starter.
Preferred qualifications
• Relevant experience in phone customer service.
• High motivation and ability to learn.
• Ability to work under time pressure.
Descrierea jobului
• Customer service through electronic channels.
• Being able to communicate effectively both verbally and in writing.
• Able to sense other people’s emotions and provide the answer or support based on their needs.
• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
• Easy adjust to changing scenarios regarding ways of working.
• Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
• Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
• Customer service through electronic channels.
• Projecting a positive image of the company and brand.
• Implementing changes using your creativity and focus on process improvement.
• Correct and complete documentation of all customer interactions. Having a good ‘know-how’ of the entire process.
• Using time effectively and prioritize the daily tasks accordingly.
• Sharing with all team members any relevant knowledge obtained through customer interactions.
• Attending training sessions.
• Arranging working schedules with colleagues flexibly, according to business needs.
• Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
• Providing assistance to new colleagues whenever possible.
• Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
• Able to use tools such excel, word, PowerPoint - as per the business and process requirements
Descrierea companiei
We are Genpact
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Genpact in Romania
With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.
A constantly growing company
Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania. We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home.
Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.
Awards
In the competitive talent landscape, Genpact Romania stands out as a top employer, consistently ranking high in industry lists like Undelucram.ro’s Top employers to work for and Catalyst Solutions’ Top 100 Most Desired Employers in Romania.
We're also accelerating AI innovation through global AI Innovation Centers, including our award-winning hub in Bucharest, recognized as a "Landmark Achievement in AI Innovation" at The Diplomat Bucharest. This award stands out as a testament to our unwavering commitment to driving AI innovation and delivering exceptional solutions to our clients.
Why Genpact?
We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.
We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.
Our locations
In Bucharest, our office is located in the Hermes Business Park, close to Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including an AI Innovation Center, relaxation rooms, 400 parking places, bicycle parking with showers and a gym.
In Cluj-Napoca, our office is located in the Riviera Business Center One, in the heart of the city. Enjoy top-notch facilities, quick access to Iulius Mall’s shops, cafes, and services, plus a relaxing escape in Iulius Park—right outside the door.
In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working here. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation. Additionally, we have inaugurated this year a new delivery center that supports global clients across the high-tech, finance, healthcare, and life sciences industries, featuring state-of-the-art workspaces designed for finance, accounting, and customer care operations.
Interested? Find out more at genpact.com/careers.
- 13 Ian. 2026
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