Customer Support Tech Advisor with Italian & English

We’ll be a great match if you:

• Are native or proficient both in Italian & English
• Have good technical skills and knowledge on how different devices work (phones, laptops, tablets etc.)
• Focus on proactivity, self-motivation, and a solution-orientated mindset within a team
• Are available to work part-time/full-time from our office in Bucharest

Nice to have:

• Prior experience in a similar position

Speed up your career!
We are looking for a Customer Support Tech Advisor to join our project, one of the top players in the telecommunications industry.
You can work from our office in Bucharest and grow with us in a people-first team that strives to enjoy every day!

As a Customer Support Tech Advisor in our team, you will:

• Review customer requests and expectations and respond to them according to their needs and situations (ex. different issues regarding mobile devices, laptops etc.)
• Manage multichannel interactions (voice, email, chat) to ensure a consistent customer experience
• Learn how to use software solutions specific for telecommunications industry that improve people’s lives
• Effectively manage all incoming incidents in a customer service environment
• Grow with the team and share achievements together

What we offer you:

• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical subscription
• Bring-a-friend (referral) bonus
• Full paid training about the project you will be working on
• Career development program, specialized courses
• Opportunities for a career abroad through the Webhelp International Mobility Program

Who we are
Better together: Concentrix and Webhelp are now one company – global CX leader, with an expanded breadth of digital capabilities, high-value services, and generative AI solutions. We create game-changing customer journeys that help brands grow, across the world and into the future.



If this sounds like you, join us!



We are an equal opportunity employer.
Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.