Customer Support Specialist with German

- Fluency in spoken and written German language. Should be able to hold seamless conversations in German over phone and chat with dealers and other external parties
- Previous experience in underwriting / purchasing roles with banking or non-banking financial firms is preferred.
- Good at working with numbers
- Working knowledge of English language - Candidate should be able to understand in-person conversations in English as part of training modules or regular discussion, and also read emails/documents written in English.

- Review approved underwritten proposals for accuracy and completion
- Process and administer finance contracts, supporting documentation and customer KYC Know Your Customer proofs
- In case of information discrepancies on proposal, work on remedial measures to obtain more/correct information
- Communicate effectively with dealers, both verbally and in writing. Answer questions about the loan application process, explain loan terms and conditions, and provide guidance to dealer when required
- Engage with employees from other departments within the organization, such as customer service or underwriting, to ensure that loan applications are processed quickly and efficiently.
- Process PEPS - Politically Exposed Person and Sanctions, investigating and escalating any matches
Comply with all relevant regulations, including those related to consumer protection and data privacy

We are looking for an enthusiastic customer support representative to join the team! :)

What we offer:
- development opportunities
- competitive salary
- meal vouchers and other benefits
- the opportunity to work in a hybrid way