Customer Support Specialist (Bulgarian)

• Experience in order processing and AWB management is an advantage;
• Organizational skills and the ability to prioritize tasks effectively to meet deadlines;
• Analytical mindset with the ability to interpret data and draw insights to optimize processes;
• Communication skills, both written and verbal;
• Romanian: Good proficiency;
• English: Good proficiency is an advantage;
• Bulgarian: Good level is mandatory;
• Good knowledge of PC operations, including the Microsoft Office package, and familiarity with CRM software or similar tools;
• Flexibility and adaptability to thrive in a fast-paced environment;
• Results-oriented approach with a focus on achieving objectives and exceeding performance targets;
• Interpersonal skills and the ability to build and maintain positive relationships with clients.

• To process orders efficiently, ensuring accuracy and timeliness in fulfillment;
• To manage AWB documentation for shipments, ensuring compliance with regulations and customer requirements;
• To provide customer support by addressing inquiries, resolving issues, and ensuring prompt responses to client concerns;
• To collaborate closely with internal teams to facilitate the execution of client orders and any challenges that may arise;
• To maintain accurate records of client interactions, transactions, and communications using CRM software or other relevant tools.

• attractive salary package that reflects the responsibilities;
• you will learn new technologies and you will be involved in activities with different degrees of complexity;
• a flexible, multicultural, results-oriented environment, specific to an innovative company;
• you will be part of a team of professionals passionate both on the business side and on the technical side.

Supreva is a young and fast-growing B2B marketplace that empowers thousands of retail entrepreneurs in Central and Eastern Europe to access the best-fitted suppliers to stock their stores risk-free, grow their businesses and become more efficient.
Our goal is to become one of the largest e-commerce platforms in Europe, powered by Artificial Intelligence and Machine Learning.