For our client, a globally recognized leader in customer experience management and business process outsourcing (BPO), we are recruiting a Customer Support Specialist fluent in German and English for an international digital sports entertainment and online gaming platform.

Candidate Profile

• Advanced or native proficiency (C1/C2) in German (both written and spoken);

• Intermediate-advanced proficiency (B2) in English;

• High school diploma or equivalent qualification;

• Strong digital literacy, proficient PC skills, and fast, accurate typing speed;

• Excellent communication, active listening, problem-solving, and customer-oriented skills;

• Passion for digital sports platforms, online gaming, and interactive entertainment software is considered an advantage;

Key Responsibilities

• Providing customer support and assistance to platform users via digital channels: chat, email and phone calls;

• Assisting customers with account setup, profile verification, login troubleshooting, and user onboarding (KYC processes);

• Handling user inquiries regarding account balances, transaction processing, deposits, and withdrawal management;

• Guiding users on digital platform navigation, feature usage, and resolving technical issues across the online gaming suite;

• Accurately logging and updating all customer interactions in internal systems in compliance with quality and data privacy standards.

Working Hours & Work Model

• Work Arrangement: 100% On-site;

• Schedule Type: Full-time (8 hours/day, 24/7 rotational shift schedule);

Only eligible candidates will be contacted within a maximum of 3 weeks. All information will be treated as strictly confidential.

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