Customer Support Specialist-FR (Navigation)

• Handle inbound calls and emails from corporate travel clients;
• Provide navigation support for online booking tools (OBT);
• Assist with e-invoicing requests and password resets;
• Guide clients through the booking process and replicate bookings when needed;
• Troubleshoot website issues and escalate complex cases to Level 2 support;
• Follow client travel policies and internal procedures;
• Ensure high-quality service and maintain excellent client relationships;
• Track, report, and help resolve system or site issues;
• Meet response time and quality targets;
• Contribute to process improvement initiatives;

EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations . EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients' present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.