Customer Support Specialist - Bulgarian Speaker

• You will be the company`s voice, so we are relying on you to make a good impression on our customers, giving them kind and helpful answers;
• We want it to be easy for you to put yourself in the place of your conversation partner, empathize with him and help him as much as possible;
• Because you`ll be answering both verbally and in writing, you must have a coherent and grammatically correct speech in any case you will dialogue with the client;
• We know that you will not be able to please everyone and that is why it is important for you to be able to tell the difference between the customer`s dissatisfaction with the product and purely frustration, managing not to take the blame personally;
• We mentioned the product, that is because, you will be at the forefront when it comes to feedback and we expect you to work with us to develop new features, services or products;
• Everything that happens at Flip.ro is a team effort --- with an emphasis on collaboration.

• Excellent Bulgarian speaking and writing skills;
• It would be useful for you to know (but not limited to): Intercom, MS Office (Word, Excel, Power Point),
• It should be easy for you to speak English as well
• E-Commerce experience is a bonus;
• The desire to be better than yesterday.

• Result oriented mindset;
• Positive approach and work well within a team;
• Enthusiasm for learning;
• Easily adaptable to change

• The opportunity to join a startup in hypergrowth which brings a unique learning experience;
• An important role in shaping and creating the Flip products and services which will impact the lives of millions of consumers in Europe;
• You will be part of a team that encourages you to be successful and you will enjoy a young and dynamic work environment;
• Your work will promote a more sustainable economy with an incredible impact in our environment;
• One work from Home days per week;
• If physical exercise is what you need, we are ready to offer you a 7card gym access;
• If the your mind needs some exercise, that`s awesome, we can offer you great books trough bookster;
• We really hope that you won't need it, but we have prepared for you a medical subscription @ Regina Maria;
• We want you to have everything you need in order to work properly so we know that an empty stomach can kill a good mood, so we will give you 1 meal ticket of 20 lei, for each day you work.

We are the first marketplace in Romania, Bulgaria, Hungary & Greece that changes the way we sell & buy reconditioned electronics.

We are a start-up company that launched 4 years ago, now part of eMAG Group. A young, ambitious, results-oriented team eager to make Flip a well-known marketplace.

Flip.ro is growing fast and we are looking for ambitious, curious people, skilled in their field, eager for crazy challenges and to contribute to the growth of an international marketplace!