Customer Support Representative

• Proficiency in English & Romanian, with excellent verbal and written communication skills
• A strong passion for Customer Care, with a mindset focused on prevention and safeguarding customers
• A genuine interest in identifying customer needs and providing first‑contact resolution
• Excellent communication skills, patience, and the ability to explain complex topics clearly and concisely
• Experience and comfort interacting with customers via calls, chat, and email (handling inbound/outbound calls, chats, and emails)
• A target‑driven mindset, with a desire to consistently improve performance
• Ambition, eagerness, and readiness to learn
• The ability to multitask and think quickly, enabling solid decision‑making in real time
• High attention to detail and the ability to accurately evaluate customer needs
• Flexibility to work shift hours and weekends (flexible hours, on a shift basis)

As a Customer Engagement Representative, you will play a key role in delivering an exceptional customer experience by managing inbound and outbound calls, handling live chats, and responding to emails across multiple support channels. While previous experience in customer support or online payment processing is beneficial, it is not a mandatory requirement.